Are you an experienced Commercial Account Handler looking for a role with variety, autonomy, and the chance to carve out your own niche in a growing specialist market?
The Jensten Group are looking for a confident and proactive Account Handler to join our specialist Healthcare team supporting clients in the aesthetics sector. This role sits within a wider, collaborative department but offers a unique opportunity to take full ownership of the digital customer journey — playing a key role in managing the digital experience for thousands of aesthetics professionals, helping ensure they receive fast, seamless and accurate insurance support.
You’ll manage a flow of digital inquiries, handling customers’ needs end‑to‑end with autonomy and responsibility. And for those who enjoy creativity or want something beyond standard BAU, there’s the option to collaborate with our professional marketing team and support social media and digital marketing campaigns.
It’s a role with real variety, where you can blend technical broking, client service, and innovative digital work — depending on your interests.
While our wider team is based in London and Gloucester, we’re happy to offer this role on a hybrid or fully remote basis. Fully remote may be available for candidates with aesthetics/medical malpractice experience.
Key objectives & responsibilities will include:
· Following up on new business enquiries and arranging cover, via email and telephone
· Processing mid-term adjustments
· Dealing with clients’ day to day enquiries on a daily basis, responding promptly and managing expectations
· Contacting customers on renewals and completing renewal requests
· Ensuring all Client records reflect the current risk on cover at all-time including accuracy of sums insured, perils, excesses, extensions and exclusions
· Ensuring the smooth flow of digital data by re‑keying and validating customer details from our online platform into Acturis
· Involvement in digital marketing campaigns (ad-hoc)
· Running reports via Acturis, spotting trends and ensuring accuracy
About You
We are looking for confident and proactive candidates with a commercial broking background. Experience within aesthetics or medical malpractice insurance is highly desirable but not essential. Being able to work independently, enjoying autonomy, using your initiative and the desire to specialise are what truly matter.
Other skills/requirements:
· A good understanding of Microsoft Word, Excel and Outlook
· Experience within the aesthetics, medical malpractice and cosmetic treatment sector (desirable)
· CII Qualifications, or the desire to work towards these
· Experience using Acturis (advantageous)
Rewards & Benefits
When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:
· 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
· Auto enrolment into our excellent pension scheme (5% employer matched contribution)
· Flex-benefits- A range of flexible benefits to choose from, that are most important to you
· Group Life Assurance cover
· 3 months Maternity, Paternity & Adoption leave all fully paid
· Professional qualification study support relevant to your role and career
· Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
· Holiday purchase scheme- up to 5 days annually
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About Us:
Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.
Operating through six specialist divisions — Network Broking, Regional Broking, Schemes Broking, Specialist Lines, London Market Broking and Underwriting — we deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.
Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.
Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.
We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business
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