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Job Details: Senior Project Manager
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Vacancy Name Senior Project Manager Vacancy No VN804 Hiring Manager Colin Kissack Function Syn - Support Work Location Isle of Man or United Kingdom Basis Permanent Full Time/Part Time Full time Employment Duration - Hours Per Week 37.50 Drivers Licence Required Yes Benefits Competitive Salary and Benefits package will be provided to the successful candidate. About the Role
You are a talented and outcome focused Project Manager with a background and experience in delivering small to medium sized projects both internally and to external customers based across multiple locations.
Key Responsibilities
* Deliver projects for external customers and internal stakeholders
* Work with Sales & Pre-sales teams & Technical leads to take customer orders and turn them into projects
* Create, own, maintain and share a project plan and task list with the delivery team to ensure timelines and scope are met
* Ensure quality communication with customers, in the form of proactive updates, sharing timelines
* Run workshops where required to gather requirements and share knowledge (e.g. gathering config, sharing business continuity best practices, etc)
* Ensure billing triggers are reached and notified as quickly as possible
* Assist with triage and resolution of any issues that arise through the lifecycle of a project
* Work to a defined project delivery process, constantly looking for opportunities for improvement
* Manage distributors to ensure deliveries reach the right place at the right time
* Ensure smooth handovers when projects are initiated and delivered
Internal
* Work with management and leadership to drive internal change in the form of strategic charters, internal projects and other internal initiatives
* Spot opportunities for improvement in the business and implement sustainable changes
* Act as a facilitator when required for senior leadership on strategy and
Key Interactions
* Business Development Managers, Pre-Sales & Technical Architects
* Technical Services (Install & Operate)
* Backoffice functions such as Procurement, Finance & Sales Support
* Manx Telecom functions (Hosting, Networks, Wholesale)
* Strategic partners delivering solutions as part of projects (e.g., Dell, Vodafone)
* Strategic partners providing business services for Synapse (e.g., marketing agencies, distributors)
* Senior Leadership Team
Ideal Candidate Characteristics
You will have a strong drive for fast time to value project completion goals for both B2B and Managed Service implementations.
Excellent at working under pressure to tight deadlines, creative problem solving and inter-personal skills to work with internal resources, customers and vendors.
* Demonstrate a positive motivated attitude
* Excellent problem-solving skills
* Ability to work under pressure
* Ability to achieve tight deadlines
* Takes responsibility for own work
* Excellent communication skills (written & verbal)
* Exceptional listener
* Able to balance the conflicting needs of others to deliver the best possible outcome
* Commitment to providing excellent customer service
* Strong reporting skills
Experience
Essential Requirements
The candidate we are looking for will demonstrate a level of expertise in
* Experience of Prince2/Waterfall project management
* Working knowledge of MS Office inc. Project and Visio
* Ability to spot and fill gaps in processes
* Strong communication & interpersonal skills
* Good understanding of/ability to rapidly learn Enterprise IT concepts particularly in the fields of Infrastructure, Networking, Connectivity, Data Centre, Cloud & Resilience
* Great ability to create project documents and proofread technical documents
* Strong self motivation and goal setting & chasing
* Flexible working techniques to work with teams and customers across the UK and IOM
Education
The Following Qualifications Are Desired But Not Essential
* Prince2 Practitioner or equivalent waterfall methodology (e.g PMP, IPMA)
* Any Business Analysis qualifications beneficial
* At a minimum, familiarity with ITIL concepts such as Change Management and Incident Management
Close Date 23 May 2025
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