ABOUT YOU
We are seeking someone who has deep knowledge and experience of brand standards within an international QSR Brand. To be considered for this opportunity, you must have experience in restaurant management or auditing.
Required skills and experience:
Experience in restaurant management or QSR auditor experience in EMEA region or globally
Brand standard experience within an international QSR Brand
Attention to detail
Competent in MS Office (Outlook, PowerPoint), and extensively proficient in Excel)
Excellent Analytical skills
Competent in Power BI
Comfortable with critical thinking tasks, problem-solving investigations and corrective action opportunities
Good Planning & organisational skills
Comfortable with critical thinking tasks, problem-solving investigations and corrective action opportunities
Has previous experience with training restaurant teams
Fluent in English is a must
ABOUT THE OPPORTUNITY
We are seeking a highly motivated and detail-oriented Quality Assurance Specialist to support initiatives that enhance day-to-day brand standards and elevate the overall guest experience across one of the world's largest quick service restaurants (QSR) companies. This role plays a key part in ensuring operational excellence by driving consistency, supporting audit programs, and collaborating cross-functionally to implement improvements across restaurant operations.
Key activities:
Successful implementation of any new restaurant protocols across multiple EMEA markets
Successful implementation of operations initiatives
Driving improvement in overall restaurant score & sub-metrics In-depth data analysis trending
Closely working with multiple EMEA markets to drive improvements
Calibration data analysis, and multiple EMEA market meetings
Quality check analysis, trends and data analysis
Restaurant round completion data analysis, and highlights
Failed restaurant data analysis, by type, country
Auditor survey data analysis, by type, country, response rates, and auditor trends
Scoring accuracy of any newly implemented restaurant audit questions
Invoicing analysis
Assist in developing and implementing OPS improvement initiatives
Gather best practices from all EMEA brands and markets for specific projects and propose solutions for the identified issues
Identify and understand issues, create a root cause analysis, and define action plans and frameworks for any identified issues within the program
Assist in the creation of Operations Policies, Procedures, Toolkits & Training Materials for any issues identify if required
Support with maintaining operations manuals for all brands
WHAT WE OFFER
Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion.
We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
Competitive salary/benefits
Development and career opportunities around the Globe
Working in a highly motivated team and dynamic working environment
We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin.
Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies.
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