Resident Services Associate (Customer Service & Lettings)
Sheffield City Centre | Build-to-Rent
Im recruiting on behalf of a leading Build-to-Rent operator for a Resident Services Associate role at a build to rent scheme Sheffield city centre .
This role is ideal for customer service or sales professionals looking to move into property, as well as those with some residential experience who enjoy working in a people-focused, fast-paced environment.
The Opportunity
Based at a luxury apartment development, youll support both l ettings and resident services, helping to lease the building and deliver an excellent day-to-day experience for residents.
Youll be the first point of contact for prospective and existing residents, combining customer service, sales, and problem-solving to ensure the scheme runs smoothly from launch through to full occupancy.
Key Responsibilities
Lettings
* Manage enquiries and respond promptly
* Conduct engaging apartment viewings
* Support leasing, renewals, and the referencing process
* Manage the tenancy lifecycle, including check-ins, check-outs and inspections
Resident Services
* Create a welcoming environment for residents and visitors
* Handle queries and complaints efficiently and professionally
* Coordinate maintenance requests and contractor visits
* Carry out regular property walkarounds to maintain high standards
* Collect resident feedback and help build a strong on-site community through events and local partnerships
About You
* Highly organised and comfortable in a customer-facing role
* Sales or customer service background
* Passionate about delivering a great resident experience
* Proactive, practical, and solutions-focused
If you enjoy working with people and being hands-on, this is a great opportunity to build a career in the growing Build-to-Rent sector .