Description Customer Service Advisor Salary: £29,253 - £32,736 per annum Grade: C Fixed-Term Contract – 1 Year 37 Hours per Week We’re looking for a friendly, reliable Contact Centre Customer Service Advisor to support residents with enquiries on council tax, housing benefits, rent accounts and other local services. You’ll handle inbound calls, provide accurate information, resolve queries, and ensure customers receive a helpful, timely service. Strong communication skills, attention to detail, and a calm, customer-focused approach are essential. Training will be provided. DBS Check: At Basic level is required for this post. Benefits of Working with Us At Thurrock Council, we value our employees and offer a comprehensive benefits package, including: Generous annual leave entitlement Local Government Pension Scheme Flexible and hybrid working opportunities (where applicable) Ongoing training and professional development Employee assistance programme and wellbeing support Staff discounts and local offers A supportive and inclusive working environment Important Dates Closing Date (Redeployment Only): 18th December 2025 Closing Date (Internal & External): 4th January 2026 Interview Date: To Be Confirmed Additional Information If you have any questions about the role or interview process, please contact: Jamie Baer – Team Leader Email: JXBaer@thurrock.gov.uk To view the Job Profile and Person Specification, please follow the link below: Download Job Profile (PDF Document) “If you encounter an error message when opening the Job Profile link please refresh the error page”