General Manager – Soft Services (Forth Valley Royal Hospital)
Serco is recruiting a General Manager (Soft Services) to join the team at Forth Valley Royal Hospital Larbert, Scotland. Competitive salary plus company car, bonus and private medical cover. Hours – 39 hours per week Monday‑Friday.
Responsibilities
* Lead design development, service solution, mobilisation, management and delivery of eleven Soft Services within the Forth Valley Acute Hospital.
* Oversee financial management of the departments and manage a £9 million budget.
* Principal in all Soft Services liaison and development meetings with senior members of consortium partners pre and post financial close.
* Lead the development of contractual Method Statements for all Soft Services.
* Responsible for the assessment of all transferring personnel and the job matching process.
* Assuming responsibility for the eleven Soft Services design development, service solution, mobilisation, delivery and operation post commissioning.
* Deliver the Soft Service solution on time and within budget.
* Manage the budget in line with income and expenditure and draw up contingency plans to deal with projected overspends.
* Monitor key performance indicators and agree improvement plans within an agreed timescale where these fall below set standards.
* Produce the annual business plan for the Soft Services operations identifying new business opportunities within the contract and negotiate proposals with NHS Forth Valley and other parties to maximise revenue and margin.
* Liaise with customers and senior managers of the NHS Forth Valley to ensure the agreed level of service is developed in line with NHS and Serco policies.
* To liaise with key stakeholder groups, exchanging information to jointly develop service solutions.
* Attend formal meetings and formally present updates and service solution design information.
* Ensure all Soft Service staff are trained to the required standard to carry out their duties prior to their transfer.
* Establish and review working procedures within each area to ensure the requirement of all Health and Safety and other statutory regulations are met.
* Authorise the purchase and procurement of materials and supplies and ensure that the cost, quality and wastage of products and materials are monitored on a regular basis.
* Review and amend annual service and personal objectives with Departmental Managers.
* Procure high value capital items for the fit out of the hospital.
* Responsible for policy implementation and development of service.
* Responsible for recruitment of staff.
* Authorised budgetary signatory.
* Lead, participate in and contribute to various external forums.
* Support the operational managers in setting and managing the budgets.
* Support the operational managers in managing HR issues.
Qualifications
* Experience of managing a large team.
* Previous experience in a similar role within a cute healthcare sector.
* Substantial senior management experience in a complex multi service environment.
* Strong business skills derived from experience in simultaneously managing a number of complex services over a number of years.
* Strong interpersonal and communication skills.
* Able to use own initiative in problem solving at a strategic level.
* Able to lead and facilitate change.
* A strong leader and be able to influence, support and steer a large diverse team.
* Understand team dynamics and the relation to achieving results.
* Highly motivated to develop both own skills and knowledge and that of others.
* Strong ability to identify, analyse and develop new, complex and diverse opportunities.
* Ability to negotiate and influence at a very senior level and with all customers, understanding any special needs and be able to work effectively and positively in an environment that requires a high level of customer care, morale and good working atmosphere.
* Confident with IT equipment and software including normal business applications.
Benefits
* Company car.
* Company bonus.
* Private medical cover.
* Up to 6 % contributory pension.
* 25 days annual leave plus bank holidays.
* Annual leave purchase scheme.
* Access to the Serco benefits portal offering discounts across major high street brands in Retail, Leisure & Hospitality.
* Health and wellbeing support for you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs, and more.
* Comprehensive career development opportunities, including role‑specific training, leadership coaching, and formal study to support your growth with Serco.
* A safe, inclusive, and supportive culture.
* A company passionate about diversity and inclusion.
Apply
Please click the apply button to complete your application. Serco encourages diversity and offers flexible working arrangements. For help with your application please contact 0345 010 4000.
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