Service Delivery Controller - Talent Pool Location - The ROC, Ashburys Manchester We're TransPennine Express and we're going places. Whether that's helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good. TransPennine Express are pleased to announce that it is looking for a Talent Pool of Service Delivery Controller to join the Control team. You will be responsible for undertaking safe management of incidents across all routes associated with the delivery of TransPennine Express (TPE). You will also be responsible for maintaining the fleet performance levels against the maintenance plan in conjunction with the Fleet department and the manipulation of the fleet during disruption. In order to be deemed suitable for the role, you will be able to work within a team environment and possess a personal style that puts people first. You will have excellent communication and analytical skills, with a natural style that instils respect. The successful candidate will be able to decipher information whilst under pressure. A positive approach to problem solving will see you going that extra mile to find a solution with a "can do" approach to the deliver against the needs of others in the organisation. These qualities will be mandatory for the successful candidate. This position is ideal for a quality team worker. If that sounds like the right fit for you, we'd love to hear from you, please click the link and complete an application form, upload a copy of your CV and a Covering Letter. What can we offer you? Excellent career prospects. A personal development plan. Structured training and development*. Competitive salary paid on 4 weekly basis. Generous annual leave entitlement. Free TransPennine Express rail travel for you and your dependants*. Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years' service* for you and your dependants*. Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there's someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home. Option to join the Railway Pension Scheme with significant employer contributions. Family friendly maternity and paternity benefits. Plus, high street and lifestyle discounts as well as a cycle to work scheme*. *Terms and conditions apply. Going places has never felt better! At TransPennine Express, it's our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it's ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we'd love to have you onboard. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.