Temporary IT Support Engineer (2nd Line / Senior)
Location: Bath (hybrid/onsite as required)
Pay Rate: £15.24 per hour
Hours: 30 hours per week
Contract: Temporary (approx. 2 month contract)
About the Role
We are seeking an experienced and proactive IT Support Engineer (2nd Line / Senior) to join our team on a short-term basis. This is a great opportunity to support a busy IT function, working alongside a collaborative team consisting of an IT Manager, Senior Engineer, IT Engineer, and Junior IT Engineer. You will play a key role in ensuring the smooth day‑to‑day running of IT services, supporting both internal staff and ongoing technical projects.
Key Responsibilities
* Provide 2nd line support and assist front‑line Support Engineers with ticket resolution
* Support staff with IT equipment, systems, and troubleshooting
* Manage user accounts, including creation and deactivation
* Assist with IT roll‑out projects and system implementations
* Support and maintain CCTV systems, including Hikvision
* Provide support to colleagues working remotely
About You
* Experience with Microsoft 365, Intune, and Freshdesk
* Strong troubleshooting and technical support skills
* Experience supporting remote users
* Previous involvement in technical projects or system rollouts
* Knowledge or experience of CCTV systems (Hikvision desirable)
* Excellent communication skills and a collaborative approach
The Red Snapper Recruitment Group is an equal opportunities employer.
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