Overview
Join to apply for the Assistant Manager role at JD Sports Fashion
Role overview: We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.
Responsibilities
* Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets.
* Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth.
* Creating a positive team culture through recruiting, training & continuously developing your staff.
* Building a motivated and high performing team, increasing chances of store success.
* Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity operationally & commercially.
* Act as the point of contact for colleagues in the manager’s absence.
* Provide excellent customer service, addressing inquiries and resolving complaints professionally.
* Help manage day-to-day operations, including opening and closing procedures.
* Support cash management tasks, such as processing transactions and reconciling tills.
* Participate in hiring, onboarding, and training new employees.
* Provide feedback and coaching to colleagues to improve performance.
* Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
* Contribute to achieving or exceeding the stores monthly sales target and drive additional KPIs including Units, Conversion, ATV, UPT.
* Achieve upselling or cross-selling targets and maintain a high Net Promoter Score.
* Ensure stock accuracy during store audits and ensure all new colleagues complete mandatory training.
* Ensure employee engagement results meet or exceed company benchmarks.
* Assist in keeping operational costs within the allocated budget.
Skills and Experience
* Previous supervisory or management experience in a fast-paced Retail/Customer Facing environment.
* Passionate about retail with a good understanding of the latest trends and competitors.
* Previous experience of coaching and developing individuals.
* Strong communication skills and a proven track record of achieving and exceeding sales targets and KPIs.
* Experience in analysing KPI data to make commercial decisions.
* Keen eye for detail & commerciality.
* Previous experience within visual merchandising would be advantageous.
* Promote JD Group values to internal and external stakeholders.
Benefits
* Quarterly discretionary bonus schemes.
* Company discount of 30% off a large number of products in-store and online.
* Exclusive deals and discounts through TELUS Health platform.
* Access to digital health and well-being services through TELUS Health.
* Health cash plans.
* Internal development courses and apprenticeships to gain nationally recognised qualifications (England Only).
* Life Assurance and other colleague benefits.
* Discounted Gym memberships at JD Gyms.
* Additional employee networks and volunteering initiatives through JD Foundation.
* Incremental Holiday Allowance.
Seniorities
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Retail
J-18808-Ljbffr