Job summary Patient Pathway support West Berkshire Community Hospital Band 2 - full time 12months fixed term maternity cover A position has arisen for a Receptionist / Patient Pathway Support for the Outpatients Department at the West Berkshire Community Hospital. We are looking for a dynamic and energetic individual who is seeking an administrative role to support the smooth running and administration of the clinics. This will include scheduling patients, meet and greet reception duties and back office administration duties. The post holder will be expected to be flexible in their working patterns to ensure the efficient and professional approach to the clinics being held at West Berkshire Community Hospital. You should have a proven track record of at least 12 months experience of reception duties and or administration experience. A welcoming and professional customer services approach is required as well as attention to detail being essential. You must have the ability to communicate effectively and sensitively with your colleagues, patients, parents and visitors to the department. It is essential that you are able to work independently as well as within a team. If you enjoy reception and efficient administration services and like working in a fast moving environment involving lots of variety, then do come and join our friendly team. Main duties of the job This will include general clerical and administrative duties that support the administrative elements of the entire patient pathway. The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway. From checking in at reception and directing the patients to the correct waiting areas, taking telephone calls and updating the patients records Scanning clinical documents. About us The Royal Berkshire NHS Foundation Trust is one of the largest District General Hospitals in the country. The hospital achieved Foundation Trust status on 1st June 2006. It was the first Foundation Trust in the South Central Strategic Health Authority. The Trust has a successful track record of delivering high quality acute medical and surgical services for 500,000 patients across West Berkshire, an area extending from Newbury in the west to Henley-on-Thames in the east, and including Wokingham and parts of Hampshire to the south and parts of Oxfordshire to the north. The Trust is Reading's biggest employer. The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good. Our values: C ompassionate, A spirational, R esourceful, E xcellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen. Job description Job responsibilities For further information on the job role, please refer to the job description and person specification attached. Job description Job responsibilities For further information on the job role, please refer to the job description and person specification attached. Person Specification Education Essential GSCE (or equivalent) or above in Maths and English Language Experience Essential Reception experience Desirable Experience within a customer service setting Experience within an NHS administration environment Person Specification Education Essential GSCE (or equivalent) or above in Maths and English Language Experience Essential Reception experience Desirable Experience within a customer service setting Experience within an NHS administration environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Royal Berkshire NHS Foundation Trust Address West Berkshire community hospital Benham Hill, London Road Thatcham RG18 3AS Employer's website