Job Title: Logistics Coordinator
Salary: £28,000 - £30,000
Location: Cambridge
Hours: 40 hours per week (9:00am-5:30pm)
My client is a fast-paced courier and logistics provider, specialising in domestic, international, and same-day delivery services. The company is focused on delivering reliable, time-sensitive solutions while maintaining high levels of customer service and operational efficiency.
The Role:
We are seeking a proactive and customer-focused individual to join a dynamic team, supporting domestic, international, and same-day delivery operations. This role involves coordinating shipments, handling customer enquiries, and ensuring smooth day-to-day logistics processes. You will play a key part in maintaining service excellence, resolving issues, and supporting both internal teams and external clients.
Key Responsibilities:
Answer incoming calls and provide excellent customer service
Process domestic and international shipments using carrier software, including weighing
consignments, printing labels, and issuing tracking details
Assist with quoting customer enquiries
Manage and respond to enquiries via email, live chat, and telephone
Take bookings and liaise with same-day controllers
Allocate jobs to drivers and third-party suppliers
Process jobs and proof of deliveries using internal systems
Monitor UK overnight and international shipments, resolving any issues that arise
Check carrier invoices, driver PODs, and complete general administrative duties
Liaise with storage clients and provide support within the warehouse when required
Utilise Microsoft Office for daily tasks
Identify opportunities to upsell services to customers
Skills & Experience Required:
Previous experience in a customer service or logistics environment is advantageous
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Good organisational and problem-solving abilities
IT literate, including Microsoft Office
Customer-focused with a proactive approach
Ability to work effectively as part of a team
Package & Benefits:
£28,000 - £30,000 with bonus opportunities
29 days holiday including bank holidays
Company iPhone for business and personal use (within company policy)
Pension scheme
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