Santander UK is looking for a Testing, Crisis Management & Communication Manager based out of Unity Place, Milton Keynes or Glasgow. This role supports the development and execution of a data‑driven scenario testing capability, ensuring the organization can identify vulnerabilities, validate resilience and respond effectively to crisis events. This is a technically focused role combining scenario design, resilience testing and crisis integration, with a strong emphasis on data analysis, dependency understanding and evidence‑based outcomes.
Responsibilities
* Designing severe but plausible scenarios, leveraging technical knowledge across technology, cyber, data and third‑party environments.
* Maintaining a testing calendar aligned to threat intelligence, vulnerabilities and regulatory expectations.
* Delivering structured scenario testing exercises, ensuring clear outcomes, insights and actionable recommendations.
* Integrating testing outputs with Incident & Crisis Management teams, driving improvements in response playbooks and procedures.
* Identifying new vulnerabilities and resilience gaps through testing and analysis of results.
* Supporting remediation tracking and accountability, ensuring issues identified through testing are addressed effectively.
* Contributing to risk reporting, trend analysis and governance forums to support decision‑making.
* Collaborating with stakeholders across business, technology and risk to embed testing and resilience best practices.
Benefits
* Wellbeing that goes beyond work – access to apps, discounted gym and fitness, weekly online classes, flexible healthcare and mental health support.
* Support for every life stage – enhanced family leave, childcare options and tailored wellbeing support.
* Time to give back – volunteering opportunities to make a difference in communities.
* Global growth opportunities to shape your career, learn new skills and explore possibilities across an international network.
At Santander, we are proud to be an inclusive organization that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating a recruitment experience that is accessible, fair and welcoming for all candidates.
Experience
* Experience in operational resilience, scenario testing, crisis management or risk environments (Required).
* Experience designing or supporting testing exercises, simulations or resilience assessments (Required).
* Experience working with technology, cyber or operational risk teams (Required).
* Experience supporting regulatory, audit or compliance activities (Preferred).
Education
* Undergraduate degree in Risk, Technology, Cybersecurity, Data or related field, or equivalent experience (Preferred).
Languages
* English (Required).
Hard Skills
* Understanding of scenario testing methodologies and resilience frameworks (IBS, ITOL) (Required).
* Knowledge of technology systems, dependencies and data flows (Required).
* Strong analytical capability to interpret testing outcomes and identify vulnerabilities (Required).
* Experience with risk reporting, MI and governance processes (Required).
* Familiarity with incident and crisis management frameworks and processes (Required).
* Knowledge of operational risk frameworks and regulatory expectations (Preferred).
Soft Skills
* Strong analytical thinking and problem‑solving capability (Required).
* Ability to translate testing outcomes into actionable business insights (Required).
* Strong stakeholder engagement and collaboration skills (Required).
* Ability to challenge constructively and influence outcomes (Required).
* Strong communication skills, particularly in high‑pressure environments (Required).
Compensation & Benefits
* Salary Range: £55,167.00 – £82,751.00 per annum (depending on experience). Salary is based on a standard 35‑hour working week.
* 30 days holiday plus bank holidays, increasing to 31 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
* £6,000 car allowance per year.
* Company‑funded individual private medical insurance.
* Protection for you and your family, company‑funded death‑in‑service benefit, income protection insurance and discounted rates for additional life assurance or critical illness cover.
* Share in Santander’s success through saving or investing in share plans.
* Access to staff versions of Santander products such as Edge Current Accounts and Credit Cards with no fees, and eligibility for additional deals and discounts.
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