Downtime Controller
Chippenham (Hybrid after probation)
£28,000 + Bonus
Our client are one of the UK's most respected Fleet management companies who have won numerous awards in recent years for the customer service. They are seeking to add to their team with a Downtime controller ensuring their customer fleets are on the road as much as possible
Key Responsibilities – Downtime Controller
* Responsibility for Vehicle off road (VOR) follow up progression and updates.
* Responsibility for Progress follow up progression and updates.
* Manage in flight repair jobs within the masterserve and dealership networks.
* Take opportunities to reduce the time a vehicle or asset is 'off road' through appropriate challenge to vendor and considering alternate options
* Review and pursue alternative repair methods such as alternative parts supply
* Identify trends and escalate network performance concerns to Vendor Management
* Liaise with manufacturers on repairs where technical assistance is needed.
* Raise and manage manufacturer cases for back-order parts.
* Raise and manage manufacturer loss of use claims / replacement vehicle requests
* Proactively chase customers when awaiting authority.
* Arrange vehicle movements where the repair network does not have capability or capacity to resolve repair.
* Process rental off hires when a VOR event closes.
* Follow up events after a no fixable roadside event.
* Take incoming calls relating to VOR from customers, suppliers and manufacturers.
* Hold customer VOR calls where applicable.
* Communicate VOR updates to stakeholders and the business.
* Escalate concerns to technical colleagues / team leader where appropriate.
* Perform all other duties and special projects as assigned.
Qualifications & Experience – Downtime Controller
* General knowledge of vehicles and equipment, Knowledge of vehicle/engine repair, diagnostic processes and garage operating procedures advantageous
* Vehicle Manufacturer Training – parts, repairs or service.
* Experience of working within a similar role.
* Experience of working within a pressurised environment, with the ability to remain calm, empathetic and professional in difficult situations
* Experience in the motor industry, knowledge of vehicle/engine repairs is desirable, but not essential
Benefits – Downtime Controller
* Death in Service – 4 x salary
* Company Bonus
* 25 days annual holiday entitlement + Birthday + Bank Holidays
* On-site Parking
* Employee Assistance Programme
* Discounted gym memberships
* Access to flu vaccinations
* Mental Health First Aiders / Mental Health Employee Champions
* Free eye examinations
* Salary Exchange - Holiday purchase scheme (up to 3 days)
* Salary Exchange - Car Scheme
* Private Health cover for employees >10 years' service
* Health Cash Plan (Medicash)
* Employee Referral Scheme (£1,000 on successful recruitment)
* Permanent Health Insurance
* Company sick pay
* Free Breakdown cover (eligible employees – service related)
* Pension matched up to 5%.
For more information on this role, please contact Andrew Haddon on 01453 796617 or send a copy of your CV to
Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.
For details of other opportunities available within your chosen field please visit our website
If you have a background within fleet management and in particular VOR, Downtime management, service scheduling or vehicles spares and repairs please don't hesitate to get in touch
Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job-seeking fees at any stage of the hiring process.
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