Temporary Customer Care Administrator
Location: Glasgow (East)
Length of Assignment: 3 months
Pay Rate: £14.00 per hour
Hours: Monday to Friday, 8:30am-4:45pm
Office Angels are proud to be supporting our client in recruiting a proactive and confident Customer Care Administrator to join their friendly and well‑established team. This is an initial 3‑month temporary contract with the potential for extension.
About the Role
In this role, you'll provide first‑class customer service and administrative support within a busy Customer Care team. You will manage a high volume of incoming calls, liaise with both customers and contractors, and ensure all information is recorded accurately within internal systems.
Key Responsibilities
* Answer and manage incoming telephone calls
* Support customers and contractors with queries and updates
* Process information accurately using internal systems
* Ensure all records are correctly logged and kept up to date
* Work collaboratively with the Customer Care team to deliver excellent service
Calls can often be detailed and require thorough follow‑up, so a strong attention to detail and accurate system updating are essential.
What We're Looking For
* Previous administrative and/or customer service experience
* Excellent communication skills
* Ability to handle involved calls and maintain accurate records
* Confident using MS Office and sales/CRM systems (e.g., Salesforce)
If you are interested in this role and wish to be considered, please click apply!
Whilst we'd love to get back to every applicant personally, it is not always possible and sadly we cannot provide individual feedback.
Benefits
* Employed directly with Office Angels, meaning we are always on hand to ensure you’re looked after
* Access to discount vouchers with many high street brands
* Eye care vouchers and money towards glasses if required for VDU purposes
* We can search for permanent work while you’re in assignments and offer expert interview support and advice
* Weekly pay
* Pension scheme option (with employer contributions)
* 28 days paid annual leave (based on a weekly accrual)
* Statutory Sick Pay in the unfortunate event you find yourself under the weather
* Access to our assistance programme that provides free, confidential, and independent advice on a range of issues including grief, stress, and legal issues
* Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialism
We are proud to say our consultants are experts in recruitment and are more than happy to discuss the benefits in more detail; please contact your local Office Angels branch for further information.
Office Angels is an equal‑opportunity employer. We respect and appreciate people of all backgrounds, and we are committed to providing reasonable adjustments where needed.
By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information and is available on our website.
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