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Major Incident Manager - Recent Banking experience
The client is looking for a strong Incident Manager with incident process skills.
The resource also supports the delivery of exciting backlogs.
About You:
You're passionate and driven about delivering high-quality technology services.
You're a clear and confident communicator and are used to leading diverse teams through the resolution of complex technical incidents.
You keep the customer's impact front and centre of technical incidents.
You're well-versed in ITIL practices and have relevant qualifications.
You don't stop at incident resolution; you are experienced in various root cause analysis techniques.
You are accustomed to working with data, spotting trends, and taking proactive measures to address underlying issues.
About The Role:
* Own, manage, and continually improve incident and problem management policies, processes, and procedures.
* Manage and drive the progression of high-priority and escalated incidents, focusing on proactive stakeholder communication, technical progression, and SLA adherence.
* Facilitate root cause analysis of problem records using a variety of techniques.
* Use data, reporting, and trending to identify areas of recurring incidents and raise proactive problem records.
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