Role overview
Role title: Field Service Engineer
Salary description: £(phone number removed) pa
Hours: Monday to Friday 08:00 - 16:30, 40 hours per week
Permanent, Full time
Job purpose
As a company help us to achieve the agreed contractual standard of service required. By completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge & support your development. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing, and servicing wheelchairs all in the knowledge you helped in the needs of others. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. A job done first time basis means no impact on our Patients. We have structured parts storage set to help support first time fix and both our team and service are proud of its achievements.
The Role
Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.
Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.
Ensure all paperwork / Scanners relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.
Ensure any PPE supplied for use in carrying out your duties is used as instructed.
Once fully trained undertake out of hours responsibility when rostered.
Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.
Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.
ensure the vehicle safety check and the van check sheet are done each week.
Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.
Prioritise and organise your workload, referring to Line Manager as and when appropriate.
Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.
About you
We are looking for a candidate with the following qualifications.
Full UK driving licence.
Successful enhanced DBS check
General workshop knowledge
Basic electrical knowledge including 12v / 24v D.C. systems.
Able to move and handle loads and equipment safely.
Experience of face-to-face customer contact.
Previous delivery driver experience
An awareness and understanding of people with disabilities.
Flexible approach to working conditions and working environment change.
Ability to use own initiative within set boundaries of the role.
Ability to use a mobile phone to relay photographs.
Good written and verbal communication skills.
Ability to relay clear instructions to clients.
Awareness of hand-held scanners.
Physical demands of the job
Moving and handling of equipment and accessories following handling guidelines
Standing at a bench to work
Kneeling / crouching
working in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms)
Use of ramps and any other agreed moving equipment.
Most challenging / difficult part of the role
Flexible working / responsive to changing priorities as set by Line Manager or Customer Service team.
Committing to being available for short notice overtime necessitated by emergency response requirements.
Responsibility of out of hour’s duties.
Confidentiality
Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.
What can we offer you?
An annual salary of (phone number removed) pa
Monday to Friday 08:00 - 16:30
20 days holiday (plus bank holidays) plus optional 5 unpaid days
Life Assurance
Company Pension Scheme
Ross Care are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore, we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have, and these can then be discussed in more detail if you are successful in your application.
This role is working in a regulated activity and may be subject to a DBS disclosure.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
INDHS
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful
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