The role
– Account Manager
The ideal candidate will have had some experience in telesales and/or account management. My client would not rule out looking at someone with a customer service background, but account management / sales focused is preferred.
You will work closely within the sales team to ensure customers are well managed and serviced. Providing knowledge and support whilst also identifying new opportunities for a varied customer base.
Duties will include:
1. Dealing with the company enquiries in-box
2. Operate as the point of contact for assigned customers.
3. Deliver good customer service in a busy environment and ensure customers receive requested quotes and services in a timely fashion.
4. Liaising with Senior Management on specific assignments
5. Outbound Sales Calls for new business / account management / following up leads.
6. Answer customer queries and customer orders.
7. Address and resolve issues regarding pricing, delivery of goods/services and any customer complaints.
8. Develop and maintain long-term relationships with customers.
9. Communicate with staff members across all levels of the business.
10. Attending customer events & trade days (costs and expenses will be covered by the company)
Experience, competencies and knowledge required:
11. Proven experience in a sales, account management or customer service role
12. Good computer skills in all Microsoft Office applications – ideally Excel & PowerPoint.
13. Effective written & verbal communication skills
14. Exceptional customer service skills, along with a great telephone manner
15. Ability to work in a busy and fast-paced environment
16. Experienced in working in a team environment
17. Experience of building and maintaining strong working relationships with customers
18. Flexible to attend off-site meetings, trade day and or trade events on occasion
This is an excellent opportunity to use your skills and experience gained within an Account Manager / sales / telesales / customer services type role, working as a key part of a friendly and busy team
For more information regarding these new and exciting Account Manager opportunities, please apply now! Short-listing will take place soon – don’t miss out!
Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.