Account Manager Location: Dummer, Basingstoke Salary: £30,000 - £32,000 uncapped OTE (realistic £45k) Key Responsibilities To ensure regular contact with assigned customer base, delivering exceptional customer service and exceed all expectations from them To become the trusted partner for your customer base, and their main point of contact for all Communication, Data and IT needs T o identif y up-sell and cross-sell opportunities within the assigned customer base with a view to hit sales target each month T o address customers needs and concerns as quickly and effectively as possible To complete r eview s with an aim to ensure customer satisfaction, strengthen customer relationships and raise opportunities to up-sell and cross-sell with a n aim to hit sales target by the end of each month Project management of solution delivery and any e scalations within the assigned customer base To maintain accurate records on the CRM and utilise the required pipeline and quoting portals Hit monthly sales target for new MRGP and renewals focus Account Management of c. 40 0 customers R emote review meetings, opportunity seeking and end-to-end sales process Work alongside Provisioning and Support teams across the business to orchestrate the smoothest and best customer experience possible Ensure escalations are raised within the business at the appropriate time to ensure the swiftest possible resolution Full product portfolio knowledge to enable full solution selling ability Skills Required Positive can-do attitude Strong customer service skills Strong communication skills Comprehensive industry knowledge Great attention to detail IT Literate Decision making skills Proven problem-solving attitude Honesty and integrity Ability to prioritise workload Benefits 21 days holiday increasing to 22 days after 3 years and to 25 days after 5 years Extra day off for your birthday Buy holiday scheme Employee Assistance Programme Free onsite parking Enhanced company sick pay Discounted retail vouchers Reduced gym membership Annual salary review SCG mobile benefit Employee referral bonus Onsite canteen offering free croissants and freshly made soup SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.