Senior Technical Services Manager
Location: London, WC2H 8NU
Salary: Up to £63,500 per annum with up to 10% bonus
1. Purpose of the Role
Responsible for leading and managing all technical services across multiple client sites, ensuring safe, compliant, and efficient delivery. The role provides strategic and operational oversight of self-delivered and subcontracted services, maintaining asset integrity, budget control, and customer satisfaction.
2. Key Dimensions
* TFM contract – Corporate Segment (tenanted offices)
* 5 sites in Central London region
* Team of 6 technical staff (plus subcontractor oversight)
3. Main Responsibilities
Technical Management
* Lead delivery of planned, reactive, and preventative maintenance.
* Maintain statutory compliance, asset data accuracy, and lifecycle planning.
* Manage and develop CMMS (Maximo) usage and reporting.
* Provide technical support, lead investigations, and ensure service resilience.
Team Leadership
* Motivate, coach, and develop the technical team, ensuring competence and engagement.
* Manage performance, succession, and training in line with Sodexo standards.
Supplier & Financial Control
* Manage subcontractor performance and compliance with SLAs.
* Control technical budgets, monitor spend, and identify efficiency opportunities.
* Lead procurement and approval processes for technical works.
Safety & Compliance
* Embed a strong safety culture and ensure adherence to HSEQ standards.
* Oversee RAMS, LOTO, and all Safe Systems of Work.
Client & Stakeholder Management
* Build positive relationships with client representatives and internal teams.
* Provide accurate reporting, insight, and recommendations for continuous improvement.
4. Key Accountabilities
* Safe, compliant, and efficient technical service delivery.
* Competent, high-performing technical team.
* Accurate asset and maintenance data for forward planning.
* Effective budget management and cost control.
* Strong client satisfaction and contract performance.
5. Person Specification
* NVQ Level 4 (or equivalent) in Engineering.
* Proven experience managing technical services within FM.
* Strong leadership, problem-solving, and communication skills.
* Knowledge of statutory compliance, engineering standards, and CMMS (Maximo desirable).
* Commercial awareness and supplier management experience.
* Commitment to safety, quality, and customer service excellence.
Why Sodexo?
Working with Sodexo is more than a job; it’s a chance to be part of something greater.
Belong in a company and team that values you for you.
Act with purpose and have an impact through your everyday actions.
Thrive in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families:
* Unlimited access to an online platform offering wellbeing support
* An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
* Access to a 24hr virtual GP Service
* Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
* Save for your future by becoming a member of the Pension Plan
* Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
* Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
* Sodexo UK and Ireland's enhanced benefits and leave policies
A little more about Sodexo:
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a force friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
Ready to be part of something greater?
For careers that mean business.
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
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