40,000 - 50,000 + Benefits
Westbury, BA13
Permanent, Full Time
Overview
We're working with a leading commercial vehicle dealership group that's looking for a DMS Business Support Analyst to take ownership of its Dealer Management Systems and wider business applications. You'll ensure smooth day-to-day operations, resolve issues efficiently, and play an active role in system development and integrations across the group.
This role suits someone with Keyloop (CDK Global) experience and a solid understanding of automotive retail operations, particularly across service, parts, and sales environments.
Key Responsibilities
Administer, maintain, and optimise all DMS environments across the group.
Monitor and resolve End of Day (EOD) issues to maintain system availability.
Manage DMS licensing, user setup, roles, and permissions.
Respond to and resolve DMS-related service desk tickets promptly.
Own major incidents and communicate effectively with all stakeholders.
Manage and maintain third-party interfaces within the DMS environment.
Update and oversee Franchise Data modules across multiple brands.
Support IT change projects through accurate documentation and communication.
Build strong relationships with Keyloop to enhance system performance and efficiency.
Collaborate with manufacturers on business system integrations and provide end-user training.
Assist with system projects such as new dealership setups, software rollouts, and platform upgrades.
Evaluate new tools or enhancements that could improve business performance.
About You
Experience supporting Dealer Management Systems (DMS) in an automotive setting.
Practical knowledge of Keyloop (CDK Global) products is essential.
Strong understanding of dealership workflows and data flows between departments.
Analytical thinker with excellent problem-solving and communication skills.
Highly organised, self-driven, and able to prioritise effectively.