Internal Sales Administrator - Basildon, Essex
* £ £30000 per year
* 23 days annual leave + Bank Holidays (increasing to 25 with service)
* Annual bonus
* Contributory pension scheme
* Private medical insurance
* On-site parking
Hours:
* Monday - Friday 8.30am-5.30pm
We are seeking a proactive and customer-focused Sales Administrator to join our dynamic team. This role is ideal for someone who thrives in a fast-paced environment and enjoys delivering exceptional service over the phone and through digital channels. You'll play a key part in supporting our sales operations, ensuring smooth order processing, and maintaining high levels of customer satisfaction.
The role of Internal Sales Administrator:
* Provide outstanding customer service via phone and email, responding promptly and professionally to enquiries.
* Accurately process sales orders, quotes, and pricing matrices.
* Recommend alternative products based on cost, availability, or specifications.
* Make follow-up calls to potential and existing customers to generate additional business.
* Present pricing, credit terms, and product information in line with company procedures.
* Handle customer complaints, stock checks, and technical queries.
* Liaise with vendors to obtain accurate shipment and delivery information.
* Collaborate with outside sales representatives to support account activities.
* Proactively suggest products to enhance customer satisfaction and increase transaction profitability.
* Educate customers on product features and benefits to support informed purchasing decisions.
* Perform administrative tasks such as filing, creating call lists, and auditing pick tickets.
The ideal Internal Sales Administrator:
* Strong customer service orientation with excellent communication skills.
* Ability to manage difficult customer situations with professionalism and tact.
* High attention to detail and accuracy in data entry and documentation.
* Proven problem-solving skills and ability to develop alternative solutions.
* Team player with the ability to work effectively across departments.
* Proficiency in Microsoft Office and ability to learn internal systems.
* Sales experience and product knowledge within a distribution or technical environment is a plus.