Date Posted: 2025-06-23 Country: United Kingdom Location: Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom Job Title T Desk Supervisor Role Overview Day-to-day management of the T Desk team to maximize and close out the opportunities available to them. T Desk supports the operation with the realisation of company TQ sales objectives, by means of production of ‘TQ’ quotations along with follow-up on open quotations to secure an order On a typical day you will : Manage and co-ordinate the day-to-day tasks to ensure all workflows covered Manage absence and leave of the team to ensure we can still meet operational demand Monitor the weekly performance to plan, understand individual workflows and know when intervention is required to maximize team output Conduct weekly sanity checks and ensure all quotes in the system are created correctly to include sales feedback when quotes have been generated incorrectly Manage and delegate any bespoke request Provide feedback to the technical leads, where we see repeat requests so that new packages can be developed. The role will also require you be a productive team member taking on the following work as the rest of the T Desk assistance Taking leads from the assigned opportunity channel and using the T fixed-price packages to create repair quotation according to priorities. Using the information in CRM to ensure that the quotations get to the correct recipient. Calls to customer to follow up on T quotes issued when required Answer customer questions in relation to the current quotation in question and securing a booking confirmation PO order from the customer. What you will need to be successful: Able to motivate and drive the team to succeed Able to demonstrate confident problem-solving skills. Able to demonstrate critical thinking. Able to demonstrate high level of self sufficiency. Candidate can demonstrate strengths in innovation and creativity. IT and Systems proficient. Apply today to join us and build what’s next! If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. W e move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world ’ s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa a nd the Petronas Twin Towers ! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of a n innovative global industry leader with a resilient business model. You ’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and M ajor Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms