We are working with a well-regarded local authority to appoint an experienced Housing Officer to support tenancy management and deliver excellent housing services across a diverse portfolio. This frontline role is key to ensuring residents receive responsive, effective support to help them sustain their tenancies and maintain safe, well-managed homes.
This position would suit an experienced housing professional with a strong understanding of tenancy law, property inspections, and resident engagement. You'll be confident managing complex caseloads, resolving tenancy breaches, and working collaboratively with internal and external partners.
The Role
* Carry out tenancy audits, welfare visits, and estate inspections across a defined patch
* Identify safeguarding concerns and support needs, making referrals where necessary
* Manage tenancy changes, assignments, successions, and introductory tenancy reviews
* Investigate and resolve tenancy breaches, including unauthorised occupation and subletting
* Respond to and manage anti-social behaviour cases, working in partnership with other agencies
* Support new tenants through tenancy sign-ups and settle-in visits
* Ensure accurate case management and record-keeping
* Attend court hearings, case conferences, and panels where required
Key Requirements
* Proven experience in tenancy and estate management within a local authority or housing association
* Good working knowledge of housing law, ASB casework, and enforcement procedures
* Ability to manage a diverse and demanding caseload independently
* Experience working with vulnerable tenants and a commitment to supporting tenancy sustainment
* Full UK driving licence and access to a vehicle
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