About us
Our product is all about collaboration and innovation. So are our people. We’re a small team, but we’ve got a big vision: to build a new infrastructure for operational risk management. It’s not easy. We’re redefining how some of the world’s biggest financial services companies and banks work with data. There are many challenges – but also opportunities to think and act creatively.
Backed by banks (JP Morgan, Citi, Barclays, Lloyds, BNP) and ratings agencies, Acin helps banks objectively manage their risk control landscape. Based on a network of peers, Acin’s data protocols connect a bank’s risk control data across their firm and industry, leading to greater cost savings and significant efficiency improvements in both front and back-office operations.
The role
You will be responsible for supporting the relationship development of one or more of Acin’s clients, working alongside the Head of Relationship Management or a Relationship Manager. The Relationship Management team acts as the interface between the bank(s) and Acin, collaborating across the organization to provide a high level of service to our clients.
Main duties
1. Actively contribute to the company’s success by supporting the delivery of the Relationship Management team goals.
2. Build and maintain relationships with Acin’s bank clients, managing daily interactions and supporting the development of new contacts to expand the network.
3. Support the development of client relationships towards a strategic partnership, establishing trust and ensuring growth.
4. Drive increased engagement, ensuring client satisfaction, delivery of desired outcomes, and addressing areas of dissatisfaction.
5. Represent the voice of the client by gathering feedback and communicating it to the Product and Tech teams to influence product development.
6. Assist in project management from initial agreement to delivery, aligning stakeholders and executing plans effectively.
7. Participate in client meetings, delivering analysis and insights, and managing follow-ups and requests.
8. Conduct formal and informal reviews to gather client feedback.
9. Support client adoption, value realization, and renewal efforts, promoting expansion and advocacy.
10. Become a product expert on the Acin platform and stay updated on product developments.
11. Assist in developing client materials, including presentations and tailored deliverables.
12. Collaborate with stakeholders to prepare materials for internal committees or regulatory responses.
13. Enhance industry knowledge through webinars, events, and readings.
Requirements
* Several years of relevant experience in client-facing or relationship management roles within banking or financial services consulting/analytics.
* Excellent communication skills, both verbal and written, with confidence in managing challenging conversations and delivering presentations.
* Proven client focus, relationship-building, problem-solving, and teamwork skills.
* Ability to work in a demanding environment, managing multiple projects and meeting deadlines.
* Strong project management skills to handle multiple ongoing projects.
Benefits
This is an exciting opportunity to join a fast-growing fintech with a dynamic culture. We offer:
* 25 days annual leave plus bank holidays
* Enhanced private health insurance for you and your family
* Life insurance and access to health and wellbeing services
* Enhanced maternity and paternity leave policies
* Perkbox discount and wellbeing platform
* Employee Assistance Program with free counseling
* Cycle to work scheme
* Electric car leasing
* Hybrid working options and a central London office
* Regular social events and a strong team culture based on our values: get up and go, keep going, and always further.
Acin is an equal opportunity employer. We value diversity and inclusion and encourage applications from all qualified individuals regardless of race, sex, religion, age, or other protected characteristics.
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