Job Description
Job Title: Client Experience Specialist
Location: Hybrid, 3 days in office in Wrexham
Remuneration: £27,000 to £31,000 DOE
Contract Details: Permanent
Responsibilities:
- Become the go-to expert on our client’s journey, understanding the clients organisation’s history, methodology, systems, and products to provide top-notch support.
- Guide clients in leveraging our products and services, ensuring they receive clear, proactive support through both verbal and written communication.
- Collect and relay client feedback to relevant teams to drive improvements, reduce churn, and boost product adoption.
- Create and maintain high-quality educational resources and evergreen content to facilitate seamless product adoption and ongoing client engagement.
- Deliver engaging digital demonstrations and contribute to automating product walkthroughs to enhance usability.
- Resolve client queries efficiently via the Help Centre, case management, phone, or video calls, adopting a solution-focused approach.
- Identify client needs proactively and introduce relevant product features and services to enhance their experience and drive value.
- Maintain consistent communication with clients and collaborate with internal teams for timely issue resolution and continuous service improvement.
- Conduct regular check-ins with...