WHY WORK WITH US-?
AuDeo is a young, vibrant business with a culture-first philosophy. We believe great results come from creating an environment where people feel supported, trusted and encouraged to develop.
* Collaborative Culture – You’ll join a supportive team where your ideas and contributions are valued. We work closely together to create environments that improve communication, productivity and user experience.
* Innovative Environment – We operate at the forefront of AV and collaboration technology, constantly evolving to meet the needs of our clients and the modern workplace.
* Professional Growth – We actively invest in our people. As a Support Engineer, you'll have access to training, hands‑on experience and clear opportunities for career progression.
* Client-Centric Approach – Our clients are at the heart of everything we do. You’ll play a vital role in ensuring their systems work seamlessly and their users feel supported.
Job Summary-
As an AV Support Engineer (Help Desk), you’ll play a key role in delivering the reliable, user‑friendly experience our customers expect. You’ll work hands‑on with industry-leading AV and UC technologies, support end users in real environments and be part of a growing support team that takes pride in delivering outstanding service. We pride ourselves on delivering responsive, knowledgeable and reliable support, and we’re expanding our support team to maintain that high standard as we grow. Working as part of our support team, you’ll be exposed to a wide range of AV and UC technologies, real‑world challenges and continuous learning opportunities, helping you shape your long‑term specialism within the industry.
Responsibilities:
* Acting as the first point of contact for technical support via phone, email, chat, or ticketing systems.
* Troubleshooting a wide range of AV, UC and related technical issues.
* Logging, categorising, prioritising and managing incidents and service requests accurately.
* Communicating clearly with users, providing regular updates and setting expectations.
* Ensuring incidents and requests are resolved within agreed SLAs.
* Maintaining accurate ticket notes and technical documentation.
* Contributing to knowledge base content and identifying recurring issues.
* Delivering a consistently high level of customer service and user satisfaction.
* Working with third‑line teams, vendors and external partners when required.
WHAT YOU’LL NEED:
* A natural curiosity and desire to understand how technology works.
* Confidence communicating professionally with customers, colleagues, and suppliers, both in person and on video calls.
* A logical and methodical approach to problem solving.
* The ability to clearly explain technical issues and resolutions to both technical and non‑technical users.
* Strong general IT and software proficiency.
You’llalso need experience within the AV industry, ideally from one or more of the following (or similar) roles:
* Help Desk Engineer
* Installation Engineer
* Commissioning Engineer
* Live Events Engineer
Technical knowledge should include:
* AV cabling and connectors
* HDMI signalling and common issues
* Microsoft Teams
* Zoom
* Google
Familiarity with industry‑leading vendors is desirable, including:
* Extron
* QSYS
* Crestron
* SY
* Kramer
* CYP
You should also:
* Know when to escape issues or involve colleagues and suppliers for addition support
* Be comfortable researching solutions independently and continuously learning
#J-18808-Ljbffr