Description
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.
Let’s start with what’s important to you. The Benefits.....
* Medical Insurance- multiple plans to choose from
* Dental & Vision Insurance
* Short Term Disability & Long Term Disability Options
* Life Insurance
* Generous PTO plan
* Paid Holidays
* 401K
* 401K match
* Competitive Pay
Position: Logistics, Dispatch & Warehouse Manager
Location: Quipt Home Medical Corporate Office-Wilder, KY
Schedule: Monday-Friday 8:30am to 5:00pm
Summary/Objective:
The Logistics, Dispatch and Warehouse Manager is responsible for ensuring delivering a superior service to our customers with the delivery of home medical equipment in a professional, efficient, and timely manner. The position has oversight of the efficiency, accuracy and accountability of our inventory assets.
Essential Responsibilities
* Patient focused to live out our mission of exceeding expectations, enriching lives.
* Proven ability to lead, engage and build a strong team to make a meaningful difference in the delivery of medical equipment to our customers/patients in the home setting.
* Strong analytical skills to manage our daily delivery routes, productivity metrics Dispatch orders in a timely manner while driving efficiency.
* Critical Thinking skills to identify and solve problems to ensure customers receive excellent care and friendly service with the delivery of their home medical equipment needs.
* Serves as a Champion for employee and patient Safety in our vehicles, warehouse, offices and in our patient home setting.
* Supports all departments as a team leader to meet patient/referral expectations regarding service.
* Ensures Quipt Policies and Procedures are adhered to along with reporting requirements for DOT, FDA, Insurance Plans and JCAHO accreditation requirements.
* Maintains a clean, well-organized warehouse including outside the facility.
* Ensure all Medical Equipment Products are clean and function tested to manufacturer specifications prior to delivery.
* Creates and manages weekly work schedules including on call after-hours schedules for service techs and participates in on call rotation.
* Ensures proper inventory levels are maintained to meet patient needs.
* Ensures delivery vehicles are properly maintained and safety standards are met.
* Provides ongoing training for technicians to keep current on all equipment and policies & procedures.
* Ensures performance evaluations to the team along with recognizing top performers and coaching overall performance upward.
* Responsible to manage staffing levels including recruit, hire and performing interviews as needed.
* Covers deliveries and service calls during and after hours as needed.
Other Duties
* Create and review purchase requests to ensure accuracy prior to submission to purchasing department.
* Dispatch deliveries to technicians utilizing logistics software to ensure timely deliveries to patients. This includes normal daily routing and assigning additional deliveries as they arise throughout the day.
* Accurate receiving and shipping of incoming/outgoing products through appropriate distribution channels.
* Perform inventory counts as directed to comply with purchasing and finance requirements.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
Physical Requirements
Ability to perform repetitive tasks: keyboarding, telephone usage, stair climbing, reaching, bending, squatting, etc.
May be required to lift 75lbs or less.
Must possess a valid driver's license and be able to operate company vehicles.
Computer Skills: Excel, Word and General computer skills
Minimum Job Qualifications:
* High school or equivalent
* Driver's License (Required)
* Clean Motor Vehicle Report
* Must be able to pass background check
* Must regularly lift and/or move up to 50 pounds.
* Ability to perform in a fast paced environment
* Ability to work independently and complete assignments timely and accurately
* ON-CALL ROTATION IS REQUIRED
Expected Behaviors:
* Provides Exceptional Customer Service
* Must be kind and empathetic with patients
* Provides patient services at highest quality.
* Team player who is able to multitask
* Independent worker capable of good, quick decision making skills.
* Good communication skills with patients, referral sources and co-workers
* Professional appearance and positive attitude are essential!
*All hires are contingent on a successful background check and Quipt is an equal opportunity employer.
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