About Us
Chemist Warehouse is Australia's largest pharmacy retailer, with 20,000+ team members and 600+ stores nationwide. Following our merger with Sigma Healthcare, we've become a Top 50 ASX-listed company with a growing international footprint across New Zealand, Ireland and Dubai. Together, we're redefining healthcare and retail through world‑class distribution, cutting‑edge technology, and forward‑thinking people practices - and we're just getting started.
About The Role
We're looking for a highly motivated Senior Business Analyst to play a role in shaping and delivering impactful solutions across our ServiceNow platform. This role is primarily focused on Business Analysis (around 80%), with an opportunity to also step into Scrum Master responsibilities (around 20%), supporting Agile delivery and team effectiveness. You'll partner closely with stakeholders across the business to understand needs, define requirements, and deliver fit‑for‑purpose solutions that drive real value. As a key contributor, you'll lead business analysis activities end‑to‑end, ensuring alignment between business objectives and technology outcomes.
Role Responsibilities
* Lead the end‑to‑end business analysis lifecycle, from elicitation and analysis through to documentation, validation, and delivery support
* Partner with stakeholders to translate business needs into clear requirements, user stories, process improvements, and ServiceNow solutions
* Support backlog refinement, prioritisation, and release planning to ensure alignment with business value and strategic goals
* Identify and remove roadblocks through discussion and innovative solutions
* Be the steward of the ServiceNow platform ensuring all work is aligned to standards and best practices, escalating when necessary.
* Drive effective collaboration between business stakeholders, technical teams, and offshore developers to enable successful delivery
* Provide Scrum Master support across Agile ceremonies, team coordination, and continuous improvement initiatives
* Facilitate key Scrum ceremonies, including daily stand‑ups, sprint planning, sprint reviews, and retrospectives
* Remove impediments, maintain team momentum, and champion Agile best practices to continuously improve ways of working
* Coordinate with Product Owners, technical teams, and delivery partners to ensure priorities and outcomes stay aligned
About You
* Proven experience as a Senior Business Analyst in Agile environments, with the ability to lead analysis activities and deliver outcomes in complex settings
* Strong ServiceNow expertise, with hands‑on experience translating business needs into effective platform solutions
* Excellent stakeholder engagement skills, with the ability to communicate and influence across all levels, including business, technical, and offshore teams
* Ability to negotiate compromises with stakeholders at all levels.
* Confident facilitator and problem solver, able to analyse issues, identify impacts, and drive practical, value‑focused solutions
* Solid understanding of Agile delivery practices, tools (e.g. Jira, ServiceNow), and ways of working, with experience supporting team effectiveness
* Highly organised, with the ability to manage competing priorities, balance multiple deliverables, and maintain attention to detail in a fast‑paced environment
* Collaborative mindset with a strong focus on stakeholder service, continuous improvement, and delivering quality outcome
Desirable:
* Agile/Scrum Master certification (e.g. CSM)
* ServiceNow certification
* ITIL Foundation (or higher)
* Relevant tertiary qualification in IT, Business, or related field
Benefits
* Career growth and development opportunities
* Discounts across all Chemist Warehouse Retail group brands
* Access to ongoing training and professional development
* Free flu vaccinations
* Access to EAP and support service
* Subsided café on‑site
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