Overview
Position: Diary Coordinator
Location: E.H Crouch Funeral Directors, Baldock
Job Type: Full-time, permanent
Salary: £28,505.25 per annum
We're looking for an organised and proactive individual to join our team at F C Hughes Funeral Directors in Southampton as a Diary Coordinator. In this pivotal role, you'll ensure the smooth delivery of funeral services by expertly managing schedules, resources, and communications across our care centres. Supporting across 2 branches within the Basingstoke and Southampton area, you’ll help oversee the logistical flow from first contact to final goodbye, coordinating vehicles, staff, and key documentation – all while maintaining exceptional standards of care and professionalism.
Why This Role Matters
At Dignity, we believe that every farewell deserves care, dignity, and respect. As a Diary Coordinator, you’ll be instrumental in making that happen – ensuring everything behind the scenes runs smoothly, so our clients receive seamless service during life’s most sensitive moments.
The Role
This is a highly responsible and dynamic position that requires strong coordination, problem-solving, and communication skills. You’ll work closely with the wider team to manage schedules and respond to daily operational demands.
Key Responsibilities
* Create and manage rota schedules for fleet and personnel based on funeral volumes
* Oversee logistics for removals, funeral bookings, and transportation of the deceased
* Coordinate documentation and liaise with third parties (e.g., doctors) to ensure smooth operations
* Allocate resources efficiently and monitor costs, striving to minimise inefficiencies
* Maintain high standards in Health and Safety compliance across all working practices
* Support the day-to-day administrative operations of E.H Crouch Funeral Directors
About You
* Is goal-oriented and committed to delivering results under pressure
* Communicates clearly, confidently, and compassionately
* Can think critically and solve operational problems efficiently
* Has strong organisational skills and attention to detail
* Works well independently and as part of a team
* Is comfortable with digital tools and willing to learn new systems
* Is flexible and responsive to the changing needs of the service
* Understands the importance of empathy in emotionally sensitive situations
What We Offer
* A meaningful career supporting families in difficult times
* Full training and opportunities for career development
* 30 - 33 days annual leave, inclusive of bank holidays
* Company pension, life assurance, and employee assistance programme
* Uniform and all necessary equipment provided
* Annual company bonus
We’d love to hear from you if you’re part of a compassionate team dedicated to delivering the highest standards of care.
What are the next steps?
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch.
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. We operate Farewill, the country’s largest will writer and top probate providers, and today we are over 4,000 people across the UK, all driven by a shared goal: to care for families with compassion.
FCA Statement
We’re regulated by the FCA, so some roles may be subject to background checks
Equality, Diversity and Inclusion
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. If you need any accessibility support, please let us know.
Any unsolicited submissions from agencies will be accepted as direct applications from the candidate and no fees will be payable. We reserve the right to close or extend the closing dates for positions depending on application numbers; early application is encouraged.
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