Clinical Operations Manager (Healthcare Services)
The Clinical Operations Manager will be responsible for managing a range of clinical services, ensuring operational excellence, compliance with CQC standards, and driving continuous improvement across all service areas. This role requires strong leadership skills to motivate teams and deliver high‑quality healthcare services in secure environments.
About Us
DrPASecure has been operating since 2014, providing healthcare solutions to secure settings, including Immigration Removal Centres and Prisons within the UK.
We work with the Home Office, NHS trusts, and private providers within the estate to maintain high levels of healthcare and develop systems and services tailored to their individual needs.
Secure environments are one of the most challenging yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing clinical skills and learn something new every day in an environment that never stands still, then this could be the opportunity for you.
Core Values
* Compassionate care that is trauma‑informed and supportive
* Assurance that care is evidence‑based & demonstrates high quality outcomes for our patients
* Respectful of peoples cultural and religious beliefs
* Equitable care that is in line with the community services
Job Summary
The Clinical Operations Manager will manage a range of clinical services and deliver objectives and performance indicators. You will ensure systems are in place to monitor and evaluate performance against service objectives and monitor compliance with CQC standards. You will prepare and annually update service development plans, keep abreast of current affairs to identify potential threats and opportunities, and develop effective communication both within services and with relevant outside agencies. You will contribute to team effectiveness by reflecting on activities and making suggestions for improvement and service expansion, while being able to provide "on‑call" support as required.
Responsibilities
Operational Management and Planning
Manage a range of clinical services and deliver objectives and performance indicators. Ensure systems are in place to monitor and evaluate performance against service objectives and monitor compliance with CQC standards. Prepare and annually update service development plans, keep abreast of current affairs to identify potential threats and opportunities, and develop effective communication within services and with relevant outside agencies.
Professional Leadership
Inform the strategic direction of service delivery consistent with local commissioning intentions. Provide line management responsibility for all components within designated services, undertaking recruitment, appraisal, disciplinary, and grievance procedures as required. Direct, lead, and motivate teams to ensure high standards of professionalism, efficiency, effectiveness, and innovation in service delivery.
Human Resources
Monitor skill‑mix and deployment of staff, develop and implement effective staff appraisal and monitoring systems, and support and mentor staff both as individuals and team members. Liaise with employees and relevant parties regarding effective systems for dispute and grievance resolution, keep abreast of changes in employment legislation, maintain up‑to‑date HR documentation, and prepare reports and workforce plans for the Director of Clinical Services.
Involvement with Local Commissioners
Liaise with local commissioners and key stakeholders, establishing good working relationships to ensure the service plays a full and constructive part in shaping ideas and policy in terms of resource distribution.
Quality and Risk Management
Proactively engage with all services to raise the profile of quality and CQC compliance. Manage incidents and complaints for the service with recommendations on organisational learning where appropriate. Report, manage and mitigate clinical risks, provide advice and support to staff on quality and governance issues, undertake audits on service standards and infection control, and produce reports with recommended actions.
Confidentiality
Sign a confidentiality agreement. Information relating to colleagues, other healthcare workers or the business of the service may only be divulged to authorised persons in accordance with practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Personal/Professional Development
Participate in annual individual performance reviews, maintain a record of personal and/or professional development, and participate in any training programme implemented by the executive team.
Education & Qualifications
* Registered healthcare professional (NMC/GMC/HCPC)
* Full clean UK driving licence
* Master's degree in healthcare or management
* CQC Registered Manager
Experience
* Experience managing CQC‑regulated services and staff management and leadership experience
* Budget control and service development
* Experience in secure healthcare environments
* Leading geographically dispersed teams
* Managing through complex change
Knowledge
* Understanding of clinical and corporate governance
* Knowledge of regulatory frameworks
* Quality and risk management
* Knowledge of local system structures
* Proficient use of SystemOne
Skills
* Leadership and communication skills
* Conflict resolution abilities
* Team management
* Report writing and presentation
* IT proficiency (Microsoft Office), Ability to establish and maintain credibility with all levels of staff, peers, and wider networks
* Strategic planning
* Change management
* Negotiation and influencing
* Cross‑organisational working
Personal Attributes
* Embodies organisational values
* Highly motivated
* Flexible and responsive
* Professional integrity
* Innovation and creativity
* Political awareness
General Information
The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification.
Disclosure and Barring Service Check & Counter Terrorism Clearance
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
This post will require the holder to undertake and complete the Counter Terrorism Clearance (CTC) process.
Application Note
Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28‑day break being outside of the UK and no gaps in employment during this time.
Please note: Applicants for DR PA positions will be required to travel to various job sites as part of their role.
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