We're looking for a General Manager for a newly invested site. Salary up to £43k plus bonus and a generous benefits package.
Marston’s is one of the UK’s largest and most beloved pub chains and today, we operate more than 1,300 pubs, bars and hotels. Now, we’re on the lookout for a great General Manager to take charge at the New Crown Hotel and lead the team to success!
What you get from us: You’ll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include:
* Additional earnings potential through bonus and incentive schemes
* Marston’s Cheers Platform, giving you access to discount at major retailers
* Access to a pension plan
* On-site accommodation
* Private healthcare
* Award winning training and development
About the pub
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The New Crown Hotel, located on the beautiful South Shields coast, is seeking an experienced and dynamic General Manager to lead this standout venue. Following a £500k investment, the site has been transformed into a modern Grandstand format with exceptional potential across sports trade, food growth, and events. This is a rare opportunity to take ownership of a large, high‑profile, pub with a strong weekly performance and even greater room to grow.
The venue offers a huge sports viewing area equipped with multiple screens, a pool table, and dart board, making sports engagement a central trading driver. Alongside this, the generous dining area provides clear opportunity to develop food covers further, while the large function room offers untapped potential for private hire, celebrations, and local events. With a solid 70/30 wet-to-food split, weekly sales of £25,000 and around 600 covers, the site is well‑established yet primed for its next phase of development.
We are looking for a hands‑on, confident, operator with strong experience managing wet‑led, sports‑focused pubs. The ideal candidate will be commercially aware, passionate about creating memorable customer experiences, and capable of energising and developing a full, existing team. Experience in running functions and events is highly advantageous, as the New Crown offers significant scope to drive both sports and non‑sport business through creative programming and community engagement. There is also a fantastic opportunity to boost the site’s social media presence, driving engagement and showcasing the New Crown’s sports, events and unique coastal setting.
This role is perfect for someone who thrives in a high‑energy environment and is excited by the opportunity to shape, grow, and lead a stand-out site with huge potential. If you are an ambitious operator ready to take on a venue and deliver exceptional results, we’d love to hear from you.
Management accommodation is available in the form of a 3 bed flat with a private kitchen. Situated above the pub.
Have you got what it takes?
It’s true, being a Pub Manager is demanding but the people make it much more than just a job. Brimming with energy and ideas, you’ll add touches of your personality to your pub and think of new ways to delight and excite your customers. You’ll thrive off growing your business and have a ‘lead from the front’ mentality and passion for nurturing your team.
As a General Manager you’ll:
* Care about finding, growing and engaging your team.
* Be accountable for running all aspects of your pub.
* Be passionate about doing the right thing for your staff and your customers.
* Dream big and think differently about new ways to increase sales and growth.
* Celebrate and create a buzz by sharing enjoyable experiences.
Are we right for you?
From cosy locals to pub-restaurants, our destination businesses serve up an award-winning selection of pub classics and innovative new dishes. What’s more, our impressive drinks portfolio combines well-known brands, like Estrella and Hobgoblin, with outstanding craft ales and beers. Add a dash of our unique Marston’s atmosphere and we have the ingredients to make every visit a fantastic experience for our customers. The same goes for our people and as one of our General Managers you’ll find a premium blend of challenge, security and career progression. And whenever you need support or guidance advice from your area manager, you’ll find their door is always open.
Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.
Marston’s. Where people make pubs.
As part of our application process, we use Lily, an AI-powered interviewing assistant to support the early stages of screening. Lily helps us move quickly, keep things flexible for you, and create a more consistent candidate experience, but one thing you should know – all hiring decisions are still made by our people.