To ensure high-quality support is provided to individuals with a wide range of needs, you will offer assistance with daily living and promote independence where necessary. This role requires close collaboration with external agencies and colleagues. You must adhere to all MYSHON policies and procedures while performing your duties.
Key Responsibilities
1. Work closely with individuals to identify their needs and support them in managing these.
2. Assist individuals with daily activities such as medication prompting, budgeting, attending appointments, and engaging with external support services.
3. Monitor and promote safeguarding practices, follow whistleblowing procedures to raise concerns.
4. Listen to and resolve issues promptly, liaising with the housing manager when needed.
5. Coordinate with external professionals regarding tenants' changing needs.
6. Inspect property areas to arrange repairs, decorations, and ensure readiness for new tenants, including promoting safe and clean communal and private spaces.
7. Conduct health and safety checks according to policies and report issues.
8. Participate in team meetings, initiatives, and service improvement activities.
9. Adopt a person-centred approach, prioritizing individuals' needs.
10. Ensure work practices comply with health and safety standards and uphold the company's equality and diversity policies.
11. Maintain confidentiality and data protection in line with GDPR regulations.
12. Collaborate with the housing manager to advise and support tenants on issues like neighbour disputes, harassment, and security, liaising with third parties such as police and social services as needed.
13. Complete relevant documentation to support tenants' needs, reporting daily to monitor progress.
14. Participate in relevant training to enhance skills and knowledge.
15. Monitor property security and report concerns.
16. Maintain professionalism at all times.
17. Perform additional tasks as assigned by your manager that are consistent with the job role.
18. Adhere to MYSHON policies and procedures.
Minimum Requirements
* At least one year of professional experience in finance or accounts.
* Proficiency in MS Excel and accounting software; familiarity with Microsoft Navision is an advantage but not essential.
* Strong communication skills, both oral and written, to build trustful relationships.
* Problem-solving and analytical skills, adaptable to various situations.
* Resilience and ability to liaise effectively with utility suppliers and councils.
Personal Qualities
* Enthusiasm and commitment to MYSHON and its group companies.
* Dedication to quality service delivery and equal opportunities.
* Self-motivated, independent, with initiative and decision-making abilities.
* Capable of managing detailed work and responding flexibly to changing circumstances.
* Positive attitude with the ability to quickly adapt and add value.
Experience and Qualifications
* Home Care experience: 1 year (required)
* Experience working with vulnerable adults: 1 year (required)
* Valid driving licence (required)
* Willingness to undergo an enhanced DBS check.
* Good communication skills (verbal, written, listening).
* Proficiency in Outlook, Word, and Excel.
* Benefits include 25 days annual leave plus bank holidays, 24-hour EAP scheme, pension, life insurance, referral program, sick pay, and a lone worker safety device.
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