POSITION SUMMARY
This position is responsible for the execution of revenue management processes and strategies that meet the company’s mission, standards and focus on continuous improvement, supporting the RMS Senior Leadership team to drive growth and results across the multi-brand portfolio.
SCOPE
Responsible for coordinating the revenue management functions (pricing, forecasting, competitive assessments, etc. as identified in assigned Core Deliverables) and inventory strategy for hotels supported by the RMS Team. Ensure hotels are priced appropriately and that inventory is allocated and restricted properly to ensure that revenue and profit are maximized.
Takes the lead in deployment of key MI initiatives and system changes and works to execute market-wide strategies or promotions by specific deadlines.
Provides revenue management functional expertise to designated hotels.
Location requirements: Contracted from London Regional Office however is a field-based role and therefore supports 100% remote working.
Language Requirements: High proficiency (speaking, reading and writing) in English is required. Multi language capability would be viewed as a bonus given the international nature of the business.
Travel Requirements: Up to 20% business travel may be required.
CORE ACTIVITIES
KEY RESPONSIBILITIES:
Expected Contributions
1. Responsible for coordinating the revenue management functions and inventory strategy for hotels across all brands, in alignment with agreed core deliverables.
2. Perform a range of tasks pertaining to the RM strategy of the hotel: training, analysis, auditing, research, report generation and software integration, including the preparation and initial analysis of weekly sales strategy packs.
3. Respond to, solve and make decisions on standard/routine business requests with limited risk.
4. Responsible for own work, with limited supervision following onboarding period, and contributing to team, department and/or business results.
5. Assist more senior associates in achieving business results by: Utilizing technical knowledge and skills to enhance business processes. Establishing priorities for self, and where appropriate, others. Allocating own time effectively to meet goals in a manner that does not disadvantage other associates or groups. Producing reports in response to internal and external requests for data.
6. Demonstrate an awareness of personal strengths and areas for improvement and act independently to improve and increase skills and knowledge.
7. Perform other duties as appropriate to the business.
8. Understand and deliver against MI revenue management initiatives and philosophies at all times.
Specific Expected Contributions (including duties and responsibilities)
9. Communicates and educates hotels on rational pricing, competitive positioning and restrictions and the impact that they may have on the hotels’ revenue strategies, whilst managing room authorizations, rates and restrictions. Effectively communicates brand specific revenue management philosophies as they pertain to One Yield recommended strategies.
10. Utilizes Marriott’s revenue management systems and tools to maximize revenue and profit for both transient and group segments, as required by the agreed Core Deliverables.
11. Prepares sales strategy meeting agenda and supporting documentation.
12. Conducts Sales Strategy meetings with General Manager and key property staff to educate and evaluate pricing and inventory strategies. Develops and implements strategies with the General Manager that will maintain and/or increase the hotel’s RevPAR.
13. Analyzes competitive performance using market share tools and shares recommendations for improvement with hotel teams.
14. Conducts remote system diagnostics audits and provide consistent recommendations.
15. Delivers training to various team members at contracted properties, ensuring hotel responsibilities are clear and manageable.
16. Executes pricing through High Performance Pricing, to include promotions, programs, and packages. Ensures compliance and participation in company promotions and digital channels, completing set up in HPP and eFast.
17. Ensures retail rates are evaluated through One Yield’s Retail Pricing Optimizer and updated based on changes in demand, product, or competitive positioning.
18. Ensures retail price parity is executed across all booking channels and ensure that the Hotel(s) sales strategies are effectively implemented in the reservation system and the inventory systems in a timely manner.
19. Ensures that technical questions relating to reservations and property management systems are escalated to the correct support desk in a timely manner. Assists hotels with pricing and provides input on business evaluation recommendations, if required in the assigned core deliverables.
20. Perform ad-hoc revenue tasks and analysis as directed by RMS Senior Leadership team.
21. Leads efforts to coordinate strategies between group sales offices, if required in the assigned core deliverables.
22. Conducts any analysis required to maximize room revenue and profit, in line with agreed service deliverables.
23. Analyzes reports and available information to make long-term pricing recommendations with brand initiatives as a key focus.
24. Critiques property performance weekly/monthly for Transient & Group segments for assigned hotel(s).
25. Prepares, communicates, and critiques weekly and monthly rooms projections, in line with agreed service deliverables.
26. Responsible for accurate execution of inventory management tasks.
27. Uses demand forecast and relevant data points to determine, implement and control selling strategies.
28. Drives compliance and participation in company promotions and digital channels.
CANDIDATE PROFILE
EDUCATION & EXPERIENCE
2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major. 3 years’ experience in the revenue management discipline.
SKILLS & KNOWLEDGE
Building Successful Relationships – is able to develop constructive and cooperative working relationships with others and maintain them over time. Develops and manages internal key stakeholder relationships Understands the distinction between managed and franchise owners/operators and is able to seamlessly provide support to all levels of the business.
Demonstrating Knowledge - Demonstrating knowledge of job-relevant issues, products, systems, and processes.
Executing on a Strategy - taking a predetermined strategy and supporting the execution of that strategy.
Communicating Information Timely - Informing and/or updating other team members on relevant information in a timely manner.
Generating and Delivering Accurate and Timely Results - Generating and providing accurate and timely results in the form of reports, presentations, etc.
Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process.
Intermediate Computer Skills – Utilizing the internet for job related search and information. Intermediate or higher mastery level of Microsoft Excel and PowerPoint.
Job Specific Computer Skills – MS Office applications essential. Marriott systems (MARSHA, Opera PMS and Opera S&C, HPP, MarRFP, eFast, MRDW, One Yield) would be advantageous but not necessary.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Mathematics - Using mathematics to solve problems. The ability to add, subtract, multiply, or divide quickly and correctly.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.