Mode Club is seeking an experienced and proactive Head of Operationsto lead its operational teams and ensure the smooth and safe running of our premium leisure facility.
This is a hands-on leadership role that requires excellent organisational skills, strong decision-making, and a collaborative approach to team management.
Key Responsibilities
* Lead and manage operational departments including Maintenance, Lifeguards, Housekeeping, and Reception, as well as line-manage the Duty Manager team.
* Schedule and oversee major works carried out by external contractors, ensuring regular updates and outcomes are communicated to the Club Director.
* Ensure the smooth operation and safety of all Club areas, including outdoor facilities, swimming pools, wet areas, and recreational spaces.
* Deliver preventative training to team members as required.
* Develop and maintain a resource management plan covering short- and long-term maintenance, repairs, capital requirements, and equipment replacement.
* Act as the Club’s Fire Officer, fully conversant with Health & Safety policies and emergency procedures; carry out risk assessments and report incidents as required.
* Implement a robust safety programme with a focus on awareness, compliance, and adherence to HSE standards.
* Support the Club Director with other assignments and deputise in their absence.
* Ensure high standards of personal presentation in line with company policies.
* Act as a positive ambassador for Mode Club at all times.
About You
* Proven experience in a Health & Fitness operations or facilities management role.
* Strong leadership and people management skills.
* Excellent organisational, planning, and communication abilities.
* A proactive mindset with a strong focus on health, safety, and service standards.
* Eligible to work in the UK.
About Us
Originally built in 2002, Mode Club spans approximately 65,000 sq. ft. in leafy West London. Facilities include a 25m swimming pool, spa with steam and sauna rooms, children’s pool, creche, café, adult lounge and bar, business hub, gym, fitness studios, and outdoor tennis and padel courts.
Whether in fitness mode, relax mode, or work mode, our members enjoy a thoughtfully designed environment that supports their lifestyle.
We pride ourselves on having a passionate, friendly team that delivers a fantastic experience for our members and guests. If Mode Club sounds like the kind of place you’d love to be part of, we’d love to hear from you.
What We Offer
* 29 days holiday (inc. Bank Holidays), increasing with service
* Up to 50% discount on Food & Beverage
* Cycle to Work Scheme
* NEST Pension Scheme
* Employee Assistance Programme
* Complimentary Membership for you and a “plus one”
* Discounts on Personal Training, Swim School
* Birthday off
* "Refer a Team Member" scheme
* Access to your salary before payday
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