Join Ascom as a Customer Care Manager – Lead with Purpose, Deliver with Impact At Ascom, we’re transforming communication in healthcare and enterprise environments. Our mission-critical solutions connect people, systems, and devices — and now, we’re looking for a Customer Care Manager to lead our UK support operations and elevate the customer experience. This is your chance to shape a high-performing team, drive operational excellence, and be the voice of Ascom for our strategic clients. What You’ll Do Lead & Inspire Build and develop a high-performing Customer Care team Foster a culture of urgency, ownership, and customer-first thinking Drive Operational Excellence Manage day-to-day support for strategic accounts Ensure service quality, productivity, and predictability Champion the Customer Act as the “how-to” voice of Ascom, guiding clients through solutions Own customer satisfaction and escalation paths Collaborate Cross-Functionally Work with R&D, Sales, Product, Legal, and Operations to advocate for customer needs Deliver Results Drive KPIs across CSAT, lead time, and operational efficiency Use data to continuously improve service delivery Align Globally, Act Locally Implement global processes and initiatives in the UK market Manage budgets and optimise costs What You Bring Bachelor’s or Master’s degree in Business, Economics, or Technical Management ITIL certification 3–5 years’ experience in a leadership role within After Sales or B2B project environments Strong financial acumen and experience managing budgets and KPIs Deep understanding of customer service tools, processes, and methodologies Passion for building teams and delivering exceptional customer experiences Why Join Ascom? At Ascom, culture is more than a buzzword — it’s our foundation. We believe in: Empowerment : You’ll have the autonomy to lead, innovate, and make decisions that matter. Collaboration : We work across borders and departments to solve complex challenges together. Growth : We invest in our people through leadership development, mentoring, and career progression. Purpose : Every role at Ascom contributes to improving outcomes in healthcare and enterprise environments. We also offer: A competitive salary and benefits package Opportunities for leadership development and career growth A global team that values innovation, integrity, and excellence Ready to Lead the Future of Customer Care? Apply now and help us build a world-class support organisation that empowers our clients and transforms communication.