Job Summary
You will be the dedicated single point of contact for customers—driving adoption, resolving issues, and ensuring they achieve maximum value from our automotive technology solutions.
Responsibilities
* Act as the single point of contact for assigned customers
* Proactively manage accounts to maximise product usage and value
* Deliver product training, coaching, and best-practice guidance
* Triage and resolve product and technical issues efficiently
* Identify churn risks and turn them into advocacy opportunities
What You Bring to the Role
* Fluent in Dutch and English to C1 level
* Proven experience in Customer Success, Account Management, or Support
* Strong listening, questioning, and relationship-building skills
* Strong product and technical aptitude
* Ability to adapt communication style across cultures and markets
* Organised, proactive, and comfortable working autonomously
* Excellent communication skills across phone, email, and video
* Confidently engaging with customers, internal teams, and partners
* Customer-first mindset with strong problem-solving ability
* Relevant professional experience
What You Can Expect
* 22 days' annual leave (increasing by 1 day per year for the first 5 years) plus public and bank holidays
* Company pension
* Life Assurance 4 x annual salary
* Contributory pension scheme
* Private Medical, Insurance, and a discounted dental scheme
* Comprehensive travel insurance for you and your family in line with the Scheme rules
* Discounts on new vehicles
* Employee Assistance Program (EAP)
* Cycle to work scheme
* Free On-site parking
* Ongoing training and professional development
* Career progression opportunities within a global business
* Supportive, inclusive, and flexible working environment
* The chance to work on innovative automotive technology
About Percepta
Established in 2000 as a joint venture between TTEC and Ford Motor Company, Percepta specialised in creating customer loyalty for its clients across the globe. Delivered on multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
Right to Work information: Percepta does not sponsor visas for this role. Applicants must have the legal right to work in the United Kingdom.
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