Customer Service / Lead Generation Advisor
Customer Service / Lead Generation Advisor
Office-based Olney
Monday Friday, 9:00 AM 5:00 PM
45-minute lunch break + 2 x 10-minute breaks
GBP12.21 per hour - GBP22,000 per annum
Job Objective
To provide outstanding customer service by handling inbound enquiries and conducting outbound lead generation calls to prospective clients (warm leads).
Key Responsibilities
* Deliver excellent customer service on all calls
* Make outbound calls to support lead generation efforts
* Meet phone performance KPIs, including daily targets and call handling times
* Ensure customers are treated fairly and receive consistent service
* Build and maintain positive relationships with internal and external contacts
* Escalate issues, errors, or backlogs to the line manager promptly
* Support the line manager in achieving overall team goals
Knowledge & Skills Required
* Minimum 1 year of experience in a call centre or customer service role (essential)
* Strong organisational and prioritisation skills
* Excellent attention to detail
* Collaborative team player
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