Job Number
Job Category Rooms & Guest Services Operations
Location W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
W Edinburgh is hiring its first Welcome Desk Agent (Receptionist) team to join the team! We invite you to play an integral part in bringing to life this unique brand within Edinburgh!
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels’ work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
ABOUT THE BRAND
Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.
ABOUT THE ROLE
Reporting to the Welcome Office Manager (Front Office), as Welcome Desk Agent you will play a central role in the guest’s experience, providing a warm welcome at all times and ensuring a five-star, personalized stay.
Joining the team means you will be instrumental to the success of the hotel’s operation and beyond. We are looking for someone who is friendly, loves interacting with people, and is a team-player!
As Welcome Desk Agent, key aspects of your role will include:
1. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
2. Thank guests with genuine appreciation and provide a fond farewell
3. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
4. Process guest check-ins and check-outs
5. Process all payment types such as room charges, cash, checks, debit, or credit
6. Handle guest complaints and payment disputes
7. Answer, record, and process all guest calls, messages, requests, questions, or concerns
8. Supply guests with directions and information regarding property and local areas of interest
9. Communicate with all other departments in the hotel to ensure a seamless stay for guests, passing on relevant information to set every team up for success
Our ideal Welcome Desk Agent is someone who has:
10. Confidence interacting with guests
11. Good communication skills – both written and verbal English
12. Multi-tasking skills
13. Comfortable using computers and systems
14. The ability to work in a team
15. A positive mindset
16. A genuine passion for working in hospitality
In return for your hard work, we give you:
17. World class training and development, including leadership development
18. Unlimited career opportunities (internationally and locally)
19. Wellness and mental health programmes
20. Discounted accommodation, food and beverage in over 9, hotels all over the world!
21. Discounts for your friends and family
22. Specially curated discounts in thousands of shops
ABOUT THE PROPERTY
W Edinburgh will bring bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this -storey structure will be the centerpiece of Nuveen Real Estate’s Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.
This W hotel aims to help redefine the city’s hospitality landscape. Accordingly, it’ll fuse the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture.
The new W hotel will accommodate guests across stylish guestrooms, including suites. While staying here, guests will benefit from the brand’s signature Whatever / Whenever service philosophy.
A real highlight of this property will be its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with -degree views over the historic city. Among the other noteworthy amenities planned are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2, sq ft of modern event space.
If this sounds like the perfect place for you, apply to be a Welcome Desk Agent today!