Payments Coordinator Colchester £28,641 40 hours a week (Monday – Friday) ________________________________________________________________ Accelerate your career with a company that leads the way! Overview Manheim Auction Services is proud to be part of Cox Enterprises — a family-run company with a remarkable 120-year legacy of innovation and forward thinking. As the world’s largest automotive services organization, we’re a global force with more than 24,000 team members supporting over 40,000 customers worldwide. At Manheim, we believe our differences drive us forward. We champion a culture where everyone — our people, clients, and communities — can thrive together, united by respect, inclusion, and a shared passion for progress. Diversity isn’t just a value; it’s a vital part of our success. Manheim Auction Services offers a seamless blend of physical and digital auctions, connecting buyers and vendors with an extensive range of vehicles. Whether in person or online, we’re redefining the vehicle auction experience — one transaction at a time. Why Join Us & What’s In It For You? As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy: Option to buy additional holiday days Your birthday off every year - paid One annual Well-Being Day for you to relax and recharge One paid Charity Day to give back and support a cause that matters to you Opportunities for career progression across the Cox Automotive network Competitive pension scheme About The Role To support the smooth and accurate running of the payments function, processing payments from buyers and out to vendors in an accurate and timely manner whilst providing customer service excellence at all times. Likely to act as an informal resource for team members with less experience. What You’ll Be Doing Responsible for facilitating payments from customers by electronic fund transfer & funding partners, ensuring that payment transfers are allocated to customer accounts Checking of company bank accounts for payments received by telegraphic transfer Responsible for dealing with customer enquiries, issues and concerns, both face to face and telephone, in line with Manheim’s customer services excellence standards, only escalating as appropriate. Ensure AIMS system is kept up to date with timely and accurate information Responsible for ensuring after sales invoicing is completed, sale events are completed, sundry invoices are raised and all information is accurate and correct, distributing invoices and taking payment as appropriate Responsible for closing auction sales once invoicing is completed. Responsible for adding delivery requests to invoices, preparing all paperwork, and releasing deliveries to transport when paid Responsible for managing storage process and ensuring invoices and queries are dealt with, escalating overage storage as appropriate. Responsible for managing outstanding vehicle and sundry debt process and ensuring customers are chased for payment and queries are dealt with, escalating overage debt as. Responsible for ensuring that all payments transacted by you balance at the end of a sale Responsible for raising and taking payments for sundry invoices Responsible for calculating sale event vendor charge cards and generating vendor invoices Completion of all necessary reports and providing explanation on any variants. Under limited supervision; may be required to apply discretion within broad operational boundaries and procedures. What We’re Looking For A keen eye for detail Strong administration skills Ability to work within rigid regulations and procedures. Excellent customer service and interpersonal skills. Strong communication skills both verbal and written. Organised with ability to priorities tasks and work to tight deadlines Applies broad knowledge of operational systems and practices typically gained through extensive experience Provide assistance and training to less experienced team members We’re Committed to Inclusion We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you. Ready To Join Our Team & Make A Difference? Apply now and drive your career forward with one of the automotive industry’s most trusted names. STRICTLY NO AGENCIES PLEASEWe kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.