Role: Housing Support Officer Location: Birmingham Contract Type: Temporary - potential to become permanent Hours: Full-time, 37 hours per week Pay Rate: 16 umbrella and 12.540 PAYE Driving Requirement: Must hold a full UK driving licence and have access to a vehicle Role Overview - Housing Support Officer Lewisham Council is seeking a proactive and community-focused Housing Support Officer to assist residents by collecting, verifying, and processing key housing paperwork. The role plays a vital part in ensuring Arabic-speaking tenants receive clear, compassionate communication and practical assistance when accessing housing services. Key Responsibilities: Collect and process housing paperwork and verification documents. Support Arabic-speaking clients with translations and housing guidance. Conduct home visits and liaise with vulnerable tenants. Maintain accurate digital and paper-based records. Collaborate with Housing Officers and Case Managers to ensure compliance. Essential Requirements: Fluent in Arabic and English (verbal and written). Previous housing, support, or community experience. Excellent interpersonal and organisational skills. Full UK driving licence and access to a car