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We’re looking for a Front Desk Supervisor to join our team at a 5-star lifestyle hotel where style meets service. You’ll be the heartbeat of our front office — leading by example, inspiring your team, and ensuring every guest feels like a VIP from the moment they arrive.
What You’ll Do:
* Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and guest interactions.
* Support and coach a team of receptionists and guest service agents to deliver exceptional service.
* Handle guest feedback and resolve issues with professionalism and care.
* Collaborate with Housekeeping, Concierge, and F&B to ensure seamless guest journeys.
* Maintain front desk standards, systems, and procedures with precision and pride.
Benefits include:
* Employee discounts on bedroom rates across our Best Western hotel portfolio.
* Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
* Eye care, free legal & money advice, counseling sessions.
* Cycle to work scheme, wellbeing tips, fitness videos, recipe ideas, and health advice.
* Wellbeing podcasts, TV, breathing exercises, and 24/7 support line.
* Team reward & recognition, free meals on duty.
Ideal Candidate:
* Experience in front office or guest services, preferably in a luxury or lifestyle hotel.
* Strong leadership and communication skills.
* Guest-first mindset with a confident, warm presence.
* Familiarity with hotel systems (PMS, POS) and procedures.
* Passion for hospitality and attention to detail.
Hotel:
St Martins Lane London and Sanderson London are part of Morgans Originals, blending elegance with a touch of chaos for a bold experience.
About us:
Join LGH Hotels Management! With 42 hotels across the UK, including brands like Crowne Plaza, Holiday Inn, and Best Western, we offer a dynamic and fulfilling career in hospitality. Be part of shaping the future of the UK hospitality industry.
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