Role Overview
This role provides an exciting opportunity to be part of a dynamic, outcome focused and innovative team of internal communications professionals. Our internal communications team is recognised across government as setting the standard for best practice and supporting our Permanent Secretary and senior team to engage leaders and colleagues in the department's vision, priorities and values as it delivers massive reform and a huge transformation agenda. Working in the Department for Work and Pensions internal communications team is an exciting, inspiring opportunity that will challenge and develop you as a communications leader. You will be working on high profile initiatives, helping to shape communications on issues that directly influence tens of thousands of colleagues, communities and everyday lives across the country. This is a fantastic opportunity to work in a department that touches the lives of citizens the length and breadth of the UK and is at the forefront of government policy reform and delivery. The Department for Work and Pensions is at the heart of the Government's growth and opportunity agenda and employees over 85,000 colleagues. The department's Strategic Communications Directorate plays a critical role in managing the reputation of this department that serves over 22 million customers every year. We welcome applications from outstanding candidates across government, the private sector and the third sector who want to apply their expertise in delivering impactful internal communications at scale to support understanding, drive engagement and deliver quality business outcomes. This role offers the opportunity to shape thinking that affects tens of thousands of colleagues up and down the country, with direct access to the most senior leaders in the UK's biggest government department. We are looking for a dynamic and creative internal communications leader to join us and support our mission to deliver outstanding internal communications and have the confidence to innovate and adapt in a fast-changing environment. Location: Leeds or Sheffield with regular travel to London and other DWP offices across the country. Regular time in the office is essential with the Senior Internal Communications role because of business need, with the need to work closely with key stakeholders that include the Permanent Secretary and other senior leaders; colleagues and internal stakeholders as well as other Communications colleagues to drive collaborative communication outcomes. As Senior Internal Communications Manager, you'll head up one of our pivotal internal communications teams, promoting and enabling effective two-way communications and leadership and colleague engagement across the department and into the Civil Service. You'll lead the development of strategies, tools, channels and messaging. As well has having a strategic mindset and political awareness, you will also need to deliver against tight deadlines and with competing priorities. You'll act a trusted adviser to the most senior leaders in the organisation, using insight and your professional credibility to influence and engage. You will see the bigger picture and help your stakeholders join the dots on the most important communications and engagement challenges. You'll be responsible for leading the strategic planning for a variety of internal audiences, ensuring effective fit with DWP's external communications, the Executive Team's vision and being mindful of broader government priorities and the external climate. You'll be a strong internal communications business partner for DWP Groups and represent internal communications on departmental change programmes.
Responsibilities
* Act as a trusted advisor, providing strategic advice, constructive challenge and coaching to the Permanent Secretary and Executive Team and other key senior decision makers to make sure our communications resonate with colleagues, using creative approaches to drive engagement.
* Provide exceptional leadership and line management to your team and lead collaboratively across the wider internal communications function and communications directorate.
* Lead your team to gather intelligence and insight and analyse the effectiveness of internal engagement to help inform current and future engagement strategies.
* Lead your team to develop strategic, planned and focused internal communications which are fully aligned with DWP's wider communications strategy.
* Be the creative driving force behind design, delivery and measurement of effective two-way campaigns that engage our people.
* Be flexible and have an innovation‑orientated outlook.
* Develop internal communications talent and build robust succession plans across the department and in the wider cross‑Civil Service communications community.
EEO Statement
We are a Disability Confident employer.
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