Norfolk Swift Response – Reablement Liaison Officer (Nights) (9521)
Permanent Contract | 20 hours per week | £14,271 to £15,211 per annum | Grade E | Norwich
Hybrid working (County Hall, Norwich)
There is a market supplement of 10% to the base salary for all staff employed in night roles. This will be paid three times a year.
Working Pattern: This is a hybrid role, with shifts split between home and office. Shifts are 9:45pm to 6:15am, including weekends and bank holidays on a two‑week rota.
Week 1: No shifts
Week 2: Wednesday, Thursday, Friday, Saturday, Sunday
What You’ll Be Doing
As a Reablement Liaison Officer, you’ll be the first point of contact for referrals and queries, working closely with GPs, community health teams, social services, service users, and their families. Your responsibilities include:
* Taking referrals via phone and our social care system (Liquid Logic)
* Working alongside the East of England Ambulance Service to respond to incoming referrals for Swift and Night Owl services
* Triaging information against service eligibility criteria, escalating to a manager where unclear, and making timely decisions on referrals
* Planning and coordinating staff logistics, ensuring the right teams are sent to the right calls, and making effective use of staffing resources
* Deploying support workers to respond to unplanned care needs such as falls, personal care, or welfare checks
* Providing real‑time support to our support workers in the field—answering queries and offering a calm, reassuring voice
* Supporting referrals into Norfolk First Support
Why This Role Matters
You’ll be at the heart of a service that operates 24/7, 365 days a year—helping people remain at home and avoid unnecessary hospital visits. Your coordination and decision‑making will directly impact the quality and speed of care delivered.
Who We’re Looking For
* Someone who is adaptable and able to respond to changing priorities and challenges
* Excellent ICT and customer service skills
* Ability to work under pressure and to tight deadlines
* Confidence in assessing risk and making decisions independently, knowing when to raise issues to a manager
* A collaborative mindset and a team‑focused attitude
Why Join Norfolk Swift Response?
* Guaranteed salaried hours and paid induction, with potential for overtime
* Competitive annual leave and pension scheme
* Norfolk Rewards employee discount programme
* Blue Light Card eligibility
* Health and wellbeing support, including fast‑track physiotherapy and counselling through Norfolk Support Line
* Opportunities for career development and progression
If you would like to discuss the role in further detail, please contact: nfrbusinesssupport@norfolk.gov.uk
Redeployment closing date: Sunday 4 January 2026 at 23:59
All other applicants closing date: Sunday 11 January 2026 at 23:59
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