Cambridge & District Citizens Advice is a registered charity that provides free, impartial information and advice to help people overcome their problems. We are a voice for our clients and consumers on the issues that matter to them. Our services assist clients with a wide range of social welfare matters, including housing, employment, welfare benefits, debt and financial management.
Role Description
This is a full-time on-site role based in Cambridge for an IT & Office Support Officer. The role involves providing technical and office support to ensure smooth operations within our advice service. Key responsibilities include offering technical support and troubleshooting for staff and volunteers, providing professional Reception cover and admin support, and supporting with internal and external communications, including website and social media updates.
Personal Skills & Qualities
* Friendly,approachableand professionalmanner
* Strong IT skills including Word,Outlookand Excel
* Good written and verbal communication skills
* Ability to work sensitively with vulnerable clients
* Discreet and able tomaintainconfidentiality
* Flexible and able to work effectively within a team
* Organisational skills and the ability to manage multiple tasks effectively
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