The Customer Service Adviser role is a fast paced and varied position. You will have a desire to always deliver excellent customer service, to provide support and be able to process customer orders and enquiries accurately and efficiently. You will be providing support and guidance to internal and external customers to achieve a swift resolution.
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
The ideal candidate will have previous customer service experience and must be confident speaking to people on the phone with excellent communication skills, highly organised under pressure, have a strong level of attention to detail and an ability to multi-task switching between calls, e-mails and live chat throughout the day.
Key Responsibilities:
* Answer all contact via email, phone and live chat promptly ensuring accurate information is provided and the customer's enquiry is resolved professionally or where necessary directed to the appropriate department.
* Regularly update customers on the progress of their enquiry until completion.
* Ensure customer account information is accurately recorded on the required systems.
* Ensure orders are processed with accuracy and in a timely manner.
* Liaise with other internal departments as required to ensure any appropriate information is communicated to customers and field management.
* Accurately process returns, credits and replacement orders in line with company policy.
* Monitor and clear Back Order and Returns to ensure deadlines are met.
* Promptly respond to enquiries from Account Managers, finding a resolution or where appropriate directing their enquiry to the relevant department. xsngvjr
* Support the Customer Service Team in engaging and building strong relationships with customers and Posturite staff through regular communication.
* Complete all expected daily individual tasks allocated to you by your manager and support the customer service team in achieving all objectives
* Follow policies and procedures consistently and diligently, reporting any breach to your team leader
What you will bring
* Team Player focused on providing the best outcomes for all clients
* Close attention to detail
* Accurate and fast keyboard skills
* Excellent verbal and written communication skills
* Methodical approach resulting in minimal errors
* Strong organisation skills
* Ability to use own Initiative
* Excellent time management skills
* Complete daily / weekly management tasks
* A desire to provide a quick resolution to any outstanding issues
* An upbeat attitude contributing to the maintaining of a positive environment to work within