Overview
If you want to be part of a friendly team that takes pride in their work and thrives on making our guests happy, this opportunity to join our Front Office team is perfect. We are looking for an energetic and passionate Front Desk Receptionist to join the Front Office Team at The Westbury, an award-winning Luxury 5-Star Hotel in the heart of Dublin. As a Front Desk Receptionist, you will be the friendly face our guests see when they first arrive at our hotel. Providing a warm welcome and anticipating guests needs will come as second nature to you, as will be your impressive multi-tasking skills. You will serve as a key point of contact for our guests and visitors and be responsible for providing information and guidance services for a wide variety of enquiries. You will provide an outstanding guest experience, ensuring that the highest levels of standards are delivered at all times. You will also respond to guest requests in a prompt manner and assist in the efficiency and smooth running of the Front Office department. As a Front Desk Receptionist you will be an excellent team player and you will have pride and attention to detail in your work. Ideally, you will have experience within a similar role and within a similar environment, although this is not essential.
Responsibilities
* Serve as the first point of contact for guests and visitors at the Front Desk.
* Provide information and guidance services for a wide variety of guest enquiries.
* Deliver an outstanding guest experience while upholding high standards at all times.
* Respond to guest requests promptly and support the smooth operation of the Front Office department.
* Demonstrate excellent teamwork, pride, and attention to detail in your work.
Qualifications
* Experience in a similar Front Desk/Receptionist role is preferred but not essential.
Benefits
* 30 days of holiday including public holidays, increasing to 35 with length of service
* Free meals on duty as well as breakfast to get you started and all day tea and coffee
* Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends
* 50% off food when dining with the Doyle Collection
* Great location with easy access to public transport
* In-house training team dedicated to your personal development
* Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off)
* Cycle to Work scheme and pension plan
* Staff summer parties, Christmas parties and regular team get-togethers
* Plus more
About The Westbury / The Doyle Collection
The Westbury, Dublin blends tradition with contemporary flair. A member of The Leading Hotels of the World, we surround our guests in sophistication and style and place them at the centre of Dublin's social and cultural riches. From the moment guests ascend the hotel's central staircase, they are charmed. The Gallery, with its art collection and afternoon tea; The Sidecar bar, Balfes Bar & Brasserie and the signature restaurant WILDE are part of the experience. The Doyle Collection is a group of eight Irish family-owned luxury hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. We are committed to service excellence and an inclusive, equal-opportunity workplace. All team members have the opportunity to thrive with an equal opportunities employer.
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