Clinical governance & patient safety facilitator

Join our team as a Clinical Governance & Patient Safety Facilitator and make a difference!

Do you want a job where you can help others and have a positive impact on your community?  Then we’ve got the perfect role for you.

About the role

Are you passionate about patient safety, quality care, and making a real difference behind the scenes? Join our friendly and forward-thinking Quality Team at Ashgate Hospice as a Clinical Governance & Patient Safety Facilitator.

In this varied and rewarding role, you’ll work closely with the Head of Clinical Governance & Patient Safety to help coordinate key governance processes across the Hospice, including incident management, clinical risk, medicines safety, clinical audit, quality improvement and patient experience activities. You’ll play a key part in helping us maintain high standards, meet regulatory requirements, and continuously improve the care we provide.

No two days are the same. You might be coordinating a clinical audit, supporting an incident investigation, monitoring governance actions, preparing evidence for CQC, or working with teams to embed learning and improve patient care. You’ll work collaboratively with clinical teams, championing a culture of openness and learning.

If you’re organised, compassionate, and enjoy working with people to drive positive change, this is a fantastic opportunity to develop your governance skills in a supportive and purpose-driven environment.

What you’ll be doing:

You'll play a key role in supporting safe, effective and high-quality care across the Hospice by helping coordinate our clinical governance and patient safety activities.

• Supporting patient safety and governance – coordinating incident management processes, investigations, risk management, medicines governance, CAS alerts and coronial cases
• Driving clinical effectiveness and quality improvement – supporting clinical audits, benchmarking against national standards and helping ensure policies and documentation reflect best practice
• Monitoring improvement actions – tracking actions arising from incidents, audits, complaints and reviews to ensure improvements are implemented and sustained
• Supporting patient experience – working with colleagues to monitor feedback, complaints and improvement plans
• Promoting learning and development – sharing lessons learned, contributing to training and supporting a positive culture of openness, learning and continuous improvement
• Supporting governance and compliance – contributing to governance meetings, organisational reporting and CQC readiness activities
• Providing leadership support – deputising for the Head of Clinical Governance & Patient Safety when required

This is a varied and hands-on role where you’ll see the real impact of your work, helping turn learning into meaningful improvements for patients and families.

For the full details, you can read the attached job description or give the recruiting manager a call on 01246 568 801 for an informal chat (it may be possible to arrange a visit to the hospice).

What you’ll bring:

You'll be a registered healthcare professional with experience of governance, patient safety, quality improvement or clinical audit activities, together with a passion for improving services and patient outcomes.

You’ll have:

• Professional registration with an appropriate healthcare regulatory body (NMC, HCPC, GMC or GPhC) and relevant post-registration experience
• Working knowledge of incident investigation processes, including PSIRF principles and a systems-based approach
• Understanding of human factors and patient safety, with the ability to apply this in practice
• Good knowledge of clinical governance, risk management, and regulatory standards (e.g. CQC)
• Experience supporting teams to improve patient safety and quality of care
• A commitment to just culture principles, encouraging openness, reflection, and learning
• Strong organisational, communication and analytical skills, with the ability to manage a varied workload and competing priorities
• Ability to work independently while contributing effectively within a multidisciplinary team

It would be great if you also have:

• Experience within hospice, community, NHS or voluntary healthcare services
• Experience of facilitating training, education or learning events
• Knowledge of quality improvement methodologies and clinical audit processes
• Experience of service improvement, change management or research activities
• Experience of supporting people with palliative, complex or life-limiting conditions

About Ashgate:

Ashgate Hospice offers free, specialist, compassionate care for adults living with life-limiting or incurable illnesses, including cancer, neurological diseases, and advanced heart, kidney and lung conditions. Based in North Derbyshire, we support people and those important to them through a range of free and fee-paying services.

Each year, we support over 2,640 people, helping them to manage symptoms, stay informed about their care, and maintain the best possible quality of life from diagnosis onwards.

We also provide vital support to those important to them, including practical and emotional support, as well as bereavement care when someone has died.

We are more than a care provider. We’re a campaigner for sustainable end of life care funding in the UK, and we continually invest in our services and workforce.

Our values are at the heart of everything we do:

• We are compassionate.
• We are a team.
• We are respectful, open, and inclusive.

We value diversity and inclusion and encourage applicants from all backgrounds.

Benefits of joining us

At Ashgate, we take care of the people who take care of others. Our include:

• Generous holiday entitlement, with the option to buy and sell leave
• Flexible working options, including job-sharing where possible
• Pension scheme with up to 7% employer contribution
• A Health Cash Plan, helping cover costs such as dental care, physiotherapy, and eye tests.
• A life assurance scheme, giving peace of mind for you and those important to you, up to age 65.
• A free confidential Employee Assistance Programme, available 24/7
• Cycle to Work scheme and Tech Benefit scheme to help spread the cost of your next purchase
• Commitment to training, development and career progression
• Free, on-site parking
• Discounted, onsite café at our Old Brampton site, for all staff
• A wide range of wellbeinginitiatives, support and time out to practice self-care

Ready to make a difference?

To learn more about the role, please contact Jennifer Aldred on 01246 568 801 or .  You can arrange to visit the hospice to see what it would be like to work with us.

Please note: Applications must be submitted via the ‘Apply Now’ button on our website. Applications sent directly to People Services or the recruiting manager will not be accepted.

Proposed interview date: 09/07/2026

Additional Information:

• Successful applicants will be required to complete a DBS check as part of our pre-employment process
• As a healthcare provider, we encourage staff to be vaccinated against COVID-19 and receive the annual flu vaccination, unless there is a valid reason not to.
• If you need any support during the recruitment process, please contact our People Services team at  or call 01246 568 801.

Additional Support for Candidates

We are committed to ensuring our recruitment process is inclusive, fair, and accessible.

We welcome requests for reasonable adjustments throughout the recruitment process for individuals with disabilities, neurodiverse conditions, or long-term health conditions.

As part of our Disability Confident commitment, we guarantee an interview to disabled candidates who meet the essential criteria for the role.

All shortlisted candidates will receive interview questions in advance to support preparation.

Accessibility Resources:

If you need support completing your online application, you can contact the Disability Employment Service / Youth Employment Service via .

We also encourage candidates to complete and share a . This can help us understand any adjustments or support you may need during the recruitment process or in the workplace. Sharing your passport is entirely optional, but many people find it a helpful tool for identifying and discussing support needs.

You may also be able to access support through the - a government initiative designed to help people start or remain in work if they have a health condition or disability. Thus support can also apply during the recruitment process.

The following resources may also be helpful:

• , Chesterfield Office: Call 0124 695 6275
• , Derbyshire County Council

If you have any questions about adjustments, accessibility, or the recruitment process, please contact our People Services team:

• Email:  

Telephone: 01246 568 801