We’re Hiring: Sales Team Manager | Cardiff | Up to £40k + OTE £50k 🌟
Are you a passionate leader with a proven track record in driving high‑performing telesales teams? Thrive in a fast‑paced Contact Centre environment? We’d love to hear from you!
📍 Location: Cardiff
🕒 Hours: 37.5 hours per week (flexible shifts Mon–Sun)
💸 Salary: Up to £40,000 + OTE £50,000+
About the Role
We’re seeking an experienced and driven Sales Team Manager to lead and develop a dynamic telesales team within our busy Contact Centre. You’ll report to the Contact Centre Manager and play a crucial role in coaching, motivating, and guiding your team to consistently exceed performance targets.
Key Responsibilities
✅ Coach and develop sales agents to achieve KPIs and personal goals
✅ Support succession planning through staff development
✅ Analyse performance data to pinpoint coaching needs
✅ Assist with recruitment efforts to attract top-tier talent
✅ Drive commercial strategies to enhance revenue and service quality
✅ Monitor absence and timekeeping in line with company policy
✅ Ensure FCA compliance and adherence to internal procedures
Essential Skills & Experience
🎯 Proven experience managing telesales or sales teams
🎯 Strong coaching, performance management, and leadership skills
🎯 Excellent verbal and written communication
🎯 Proficiency in Microsoft Office (Excel & Word essential)
🎯 Experience in regulated environments (FCA)
🎯 Knowledge of Travel Insurance a bonus
🎯 Analytical mindset with problem-solving strengths
🎯 Confident, hands-on leadership style
Why Join Us?
🌱 Career development opportunities within a growing company
📊 Direct impact through strategic coaching and team leadership
🤝 Join a company that values its people and prioritises customer satisfaction
🏆 Uncapped bonus structure for high performers
Contact Centre Hours:
Mon–Fri: 8:30 am–8:00 pm | Sat: 9:00 am–5:00 pm | Sun: 10:00 am–5:00 pm | Bank Holidays: 10:00 am–4:00 pm
(one saturday per month - One Sunday per month)
Excited to inspire and lead a high-achieving telesales team?
Apply now and help shape our future