Job Description
SMB Inbound Account Manager
Here at Westcoast, we are responsible for distributing some of the best-known global IT brands to resellers, retailers, and other organisations in UK and beyond. We’re an innovative business which thrives on teamwork and the potential of our people. Join us and turn your passion into a paycheck!
What is the role?
As an internal account manager, you will be working on our warm accounts; vital in ensuring the smooth day to day function of the sales team and maximising the profitability of the account portfolio, your role will be a mix of handling inbound calls and emails and pro-actively supporting your clients with queries, orders and billing. You will apply your tenacity and drive to ensure that all individual KPI’s are met along with hitting team targets.
You will also support the continuous growth of the account base, using your excellent product and client understanding to identify customer needs and upsell against current orders, you will build strong relationships across the accounts base and pro-actively keep account contacts updated with any relevant information about stock or services. Developing relationships with key vendor contacts is also an important part of continually improving operational function and optimising opportunities.
If you join us, this is what your day to day will look ...