Guest Services Manager – Aloft Hotel & Residence Inn by Marriott Belfast Titanic Quarter
Location: Newtownabbey, Antrim, United Kingdom
Employer: JMK Group (client: JR UK)
We are looking for a passionate, energetic, and guest‑focused GSM to join the opening team of our exciting dual‑branded Marriott property in Titanic Quarter – bringing together the vibrant style of Aloft and the extended‑stay comfort of Residence Inn by Marriott.
The Role
As Duty Manager, you will play a key leadership role in the day‑to‑day operation of both hotels, ensuring outstanding service standards, operational efficiency, and a memorable guest journey from arrival to departure. You will support departmental teams across Front Office, Food & Beverage, and guest services while acting as a hands‑on operational leader during shifts.
Key Responsibilities
* Lead daily hotel operations across both properties during assigned shifts.
* Deliver exceptional guest service and resolve guest concerns professionally and efficiently.
* Support and motivate operational teams to achieve brand and service standards.
* Ensure compliance with Marriott policies, health & safety, and operational procedures.
* Assist with team training, coaching, and performance support.
* Monitor guest feedback and drive continuous improvement.
* Work closely with Heads of Department to ensure smooth hotel operations.
* Manage shift handovers, incident reporting, and operational communication.
* Support achievement of financial and operational targets.
About You
* Previous supervisory or management experience within hospitality or hotels.
* Strong leadership and communication skills.
* Highly organised and able to work under pressure.
* Passion for guest experience and team development.
* Flexible to work shifts, including evenings and weekends.
* Marriott experience is advantageous but not essential.
What We Offer
* Opportunity to join a newly opened Marriott dual‑branded hotel.
* Career development within JMK Group.
* Employee discounts across Marriott properties worldwide.
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